Senior Customer Care Consultant
1 week ago
**_People come and stay at SeaLink because of one boat, one team we might have all arrived on different ships, but we are all on the same boat together._**
We have an exciting full-time position based at Half Moon Bay for a customer centric person, delivering the best customer service experience around. You must enjoy working with people from all walks of life, especially our wonderful Waiheke and Great Barrier Island ferry customers. You wont just be taking orders over the phone, but you will also be helping them check in and marshalling them around our terminal.
Marshalling is an important and excitingly unique aspect of this role, which we are excited to teach you all about You will be working closely alongside one of our team members for the first four weeks while you settle in and learn the ropes
We are looking for someone who has a passion for training and working closely with team members to ensure best practise is adhered to, through continuous guidance and support.
SeaLink Travel Group is dedicated to the operation of a top-quality service through our fleet of vessels on the Hauraki Gulf, transporting passengers, cars and freight to Waiheke and Great Barrier Islands, as well as a commuter service from Pine Harbour.
SeaLink Travel Group puts people at the heart of everything we do and are always striving towards ensuring our people are achieving their goals and having their best days at work.
We are committed to supporting the communities of Waiheke Island and Great Barrier Island.
SeaLink values and puts emphasis on personal and career growth. We would love the opportunity to work with you to get relevant skills required to see you progress through to being a crew member aboard our vessels
Key Accountabilities include:
- To be the face of SeaLink in the terminal office when serving our customers.
- Oversee the smooth queuing and loading of vehicles and passengers onto our vessels.
- Process all customer requests pertaining to sailing enquiries and bookings.
- Be the escalation point for any customer complaints or queries.
- Maintain our booking system including online capability.
- On-the-job marshalling training for the Customer Care Team.
- Maintain Customer Care Standard Operating Procedures on marshalling.
To be successful in this role you will have the following skills, knowledge and qualifications:
- Ability to establish and maintain effective relationships with customers and gain their trust and respect.
- Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous.
- Proven experience in customer resolution.
- Experience with marshalling vehicles and / or controlling traffic (advantageous).
- Traffic Controller 1 (TC1) certificate (advantageous).
What we can offer you:
- Career progression
- Awesome travel benefits via our vessels to Waiheke and Great Barrier Island
- Birthday leave
- Health Insurance add-on
- Health and Wellness programme
- Work-life balance
- The opportunity to work for a company who cares about their people
A position description can be provided upon request.
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