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Customer Service

4 weeks ago

Auckland City, New Zealand WTC for Avis APAC Full time

Based at our branch in the Auckland CBD (Victoria St West), we have a Full-Time Permanent position available, working 40 hours per week on 5 x 8 hour shifts. In this role we would need you to work on a 7-day roster (Monday - Sunday) between the hours of 8am - 4:30 pm where you will be rostered to work weekends as required.

**About the Role**

As a Rental Operations Agent you will be involved in all aspects of our business This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

**What we are looking for**:

- Full, clean, valid class 1 driver’s licence is essential for this role
- Previous experience within retail, hospitality, customer service or similar roles
- Ability to work in a fast-paced environment while delivery exceptional customer service
- Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
- Ability to follow procedures and adhere to company guidelines and standards

**What’s on offer**:

- $23.70 per hour, plus increase your earnings with our sales incentive scheme
- Uniform and parking provided
- Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
- Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands
- Full training provided to help you achieve your goals & reach your potential

**About Avis Budget Group**

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

**Salary**: $23.00 - $23.70 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Shift work
- Weekend availability

COVID-19 considerations:
Vaccination certificates are not required

Licence/Certification:

- Full Class 1 Driver Licence (required)