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Support Specialist

1 month ago

Wellington City, New Zealand Department of Internal Affairs NZ Full time

Type: Fixed term
Hours: Full time
Location: Wellington
Business Group: Survivor Experience Services
Branch: Enterprise Partnerships

**Salary**: $63,561 - $84,951
- Are you a case management or contact centre professional?
- Are you resilient and empathetic with emotional strength, sound judgement and tact in dealing with complex and sensitive issues?
- Are you confident in making a difference for survivors of trauma?

Then this role may be for you.

**Better New Zealand**

Working at Te Tari Taiwhenua Department of Internal Affairs, you’ll have the opportunity to make a real difference in the lives of New Zealanders.

**Survivor Experiences Service**

Te Tari Taiwhenua will provide continued support to survivors of abuse in care through the Survivor Experiences Service from July 2023, following the closure of the survivor registrations and private sessions services delivered by the Abuse in Care Royal Commission of Inquiry.

The Survivor Experiences Service will provide a safe, supportive, confidential place for survivors to share their experiences of abuse in care, to support healing.

Te Tari Taiwhenua will house and support the Service, which will be overseen by an independent board.

Survivor experiences shared with the service can be brought together to deepen understanding of abuse in care and how to prevent it. In sharing their experiences, survivors may also be referred to other services.

The Service will run from July 2023 through to the introduction of a new, permanent redress system in 2025.

**Support Specialist role**

As the Support Specialist you will deliver high-quality survivor focused case management services as part of our Contact and Support Services team.

You will ensure the immediate safety of those who contact us, ensuring that they have all the information they need to participate in our service, and that they receive a package of care to suit their individual needs and values.

You will maintain and utilising your strong administration skills, updating our records management system after each engagement with a survivor, creating and editing documentation, all while maintaining a strong focus and awareness of Privacy Principals and the Privacy Act.

To be successful in this role you will have:

- A case management and or contact centre background preferably in a community or mental health setting
- Strong interpersonal skills including conflict resolution, relationship management and the ability to positively influence others
- Demonstrated well developed self-management skills with the ability to stay calm and focused in challenging situations
- Good organisational skills, including time management and administration along with the ability multi-tasking
- Proficient in diversity and inclusion, and promotes inclusive approaches around tikanga Māori, Pacific culture, Deaf culture, and accessibility and inclusion of disabled people.
- Comfortable working in a complex and ambiguous environment, demonstrating your adaptability on a daily basis.

You'll be joining a team passionate about supporting survivors of trauma from abuse in care. This is your opportunity to make a positive difference and increase access to support and healing for the those who have experienced abuse in care.

At Te Tari Taiwhenua we're keen supporters of flexibility; we value facetime to build strong relationships, as well as working from home and flexing hours to fit with your real life. In joining us, you'll get interesting work that's unique within New Zealand, that brings awesome opportunities to grow your skills and develop your career. You'll see that the work you do here is meaningful and makes a real difference.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Even if you don't think you meet all the criteria, but you're excited about this opportunity, please do get in touch - we value the different skills and experience that diversity brings.

If you want a job where the work you do matters to New Zealand, there is a rewarding career waiting for you at Te Tari. We look forward to hearing from you.

Applications close: 5pm, 21 April 2024
Job description: To review the full job description, please click here.

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