Customer Services Officer
5 months ago
**About New Zealand Couriers**
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.
**About the Role**
This is a permanent fulltime role, working Monday to Friday, 8:00pm to 5:00pm, with rostered Saturday mornings.
Key responsibilities include
- Overseeing reception counter and responding to visiting customers
- Data entry and processing of misdirected/undeliverable freight
**About you**
- Lateral thinker who looks outside the box for solutions
- Strong written skills and intermediate computer skills
- Motivated and professional with a great attitude
- A strong focus on performance and customer satisfaction levels
- Ability to relate well to customers and contractors
- Previous customer services experience
- You have proven success in creating positive customer experiences
- Demonstrable data entry skills and competency with MS Office Suite
**Join us and in return we can offer**
- The chance to learn in the dynamic and fast-paced world of freight
- Career development opportunities with the Freightways group
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