Customer Service

6 months ago


Invercargill, New Zealand Mitre10 Full time

**Customer Service & Checkout 2IC**

Full Time Role - 40 hours per week

Sunday - Thursday roster pattern

Mitre 10 MEGA Invercargill is a dynamic and growing locally owned and operated company with a vision to provide outstanding customer service and great value products to our customers.

Due to an internal role change we have a new opportunity for an experienced leader to join our Customer Experience Team, as the 2IC, who will work closely with the Team Leader supporting Customer Services, Checkouts and Online Fulfilment. This role delivers on continuous growth within our team and focuses on our campaign to Win in Customer Experience.

Primarily focusing on supporting the Team Leader in the day to day running of the Customer Experience department, responsibilities will include but not be limited to:

- Customer Service
- Online Fulfilment
- Training and Development
- Team Member one-on-ones
- Repairs and returns policy.
- Have previous supervisory experience.
- Be customer focused.
- Have a high standard of communication.
- Strong consistent time management
- Be positive, adaptable, and resilient.
- Have commitment towards our team and their development.
- Be solution focused and results driven.

**What we offer**:

- A fast paced, dynamic, and exciting business to be part of
- Team discount including discount at our in-store Café.
- A supportive and friendly team environment with a rich social culture
- Opportunities for professional development and training Free 24/7 workplace



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