Manager, HR Helpdesk

5 months ago

New Zealand Te Whatu Ora - Health New Zealand Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it
**Te whiwhinga mahi | The Opportunity**

The primary purpose of this role is to build a National HR Helpdesk team which has a culture of delivering a customer focussed service providing high-quality, consistent, and timely HR assistance and guidance across Te Whatu Ora.

The HR Helpdesk is the front door of HR so plays an essential role in helping managers and employees to have an excellent experience through the provision of the HR services this role is responsible for.

This role will also ensure that these services are provided in an economic way, through continuous improvement of both processes and use of technology to enable efficient, effective service delivery.

A key area will be ensuring our employees are compliant across any areas which the HR Helpdesk are responsible for the management of or updating of data.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Experience (in the range of 10 years) in human resource roles, including in the range of 5-8 years in people leadership roles. Help desk/Call centre management experience needed to run a team of 200+ staff serving Te Whatu Ora staff and management with HR queries.
- Experience across multiple disciplines such as payroll, HR, Remuneration and Benefits and has worked in a highly unionised environment with multiple collective agreements.
- Experience leading a team of Specialists through both structure change and the change of processes and systems.
- Experience (10+ years experience) in managing a large team of people responsible for processing high volumes of critical HR data.
- Experience developing and implementing effective team strategies and work plans that deliver on organisational objectives.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei |Work that suits today's ever -changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Nau mai, uru mai | Come and join us**

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations.

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience, and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion**

**Me pēhea te tuku tono | How to apply**

**Please note**: This position is part of the Te Whatu Ora's Simplify to Unify Change Process therefore affected kaimahi will be given preference and priority for this position.

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