Booking Desk Representative

2 weeks ago


Auckland City, New Zealand CMACGM Full time

Jump Aboard for #betterways

**Culture & Benefits**:
Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.

**In addition, CMA CGM offers a number of perks including**:
Study leave and study reimbursement

Flexible working options

Life Insurance benefits along with subsidized Health insurance

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

**About the Role**:
Permanent, full-time opportunity

Flexible working options including WFH

Career development opportunity in Asia Pacific, Europe and other office locations globally

We are now excited to get on board a Booking Desk Representative to join our team in Auckland, New Zealand.

Reporting to the Team Leader Bookings, this role will overview and monitor the available space on each sailing and ensure bookings received are trending towards the targeted lifting’s for the relevant sailing, and to ensure that ahead of any bookings cut off cover bookings and/or out of the standard bookings are confirmed with the shipper. The role will also receive and process bookings from customers (EDI & manual). Perform necessary checks as per standard booking process & allocation

**Key responsibilities of the role will include**:
Ensure that bookings are auto freighted at the time of booking confirmation. Request customers to provide SQ reference at the time of booking. Search for an SQ reference in LARA quotation Inform Sales Team if rates are missing. Become familiar with charges and rate structure.

Promote e-Services to customer and encourage e-Bookings. Promote other VAS as per campaigns.

Assist customers with any enquiries up to booking status 20

**To succeed in this role, you will need**:
Graduate degree preferably in Supply Chain, International Business or any relevant stream

Minimum 2 years’ experience in a shipping company / environment.

Previous experience in a Customer Service role

Strong organizational and administration skills

Good computer skills

Customer oriented approach with attention to details

Excellent communications skills, problem-solving skills with the ability to foster relationships with customers

If you have the required skills, please APPLY NOW

Please state clearly your rights to stay and work in New Zealand on the Cover letter or CV.

Right to live and work

**About Us**:
CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

Come and find your better way with us...



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