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Service Delivery Coordinator

5 months ago

New Plymouth, New Zealand NZ Post Full time

Service Delivery Coordinator | Full time - Permanent | New Plymouth
- $27.62 per hour paid fortinightly
- Rotating shift: Mon-Fri and Tues-Sat
- Permanent Full-Time

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.
We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. As a Service Delivery Coordinator, you are critical in engaging our workforce in the processing/delivery of our customer's mail and parcels in a timely and efficient way. You will be based at our Taranaki Operations Centre, 2 Smart Road, Waiwhakaiho, New Plymouth.

**Hours**:
40 hours per week with a 60 min lunch break. Rotating weekly roster on a 2-weekly cycle with another Service Delivery Coordinator as per below:

- Monday to Friday 6:30am - 3:30pm
- Tuesday to Friday 6:30am - 3:45pm, and Saturday 6:30am - 2:30pm

**About this role**:

- Daily interaction with delivery agents, courier drivers, Rural delivery drivers, customer service team and warehouse staff
- Monitor and improve productivity within the contracted delivery team
- Assist with customer queries
- Be involved with the team in decision making, outlining challenges and asking for solutions
- Undertake vital administration tasks
- If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you. You will support the Service Delivery Manager to motivate, lead and coach the contracted delivery fleet
- Have intermediate level computer skills
- Experience in fleet management or logistics highly sort after but not essential as long as it's relatable
- Proven ability to work under-pressure, can make solid decisions without direction or resources
- Enjoy responsibility, strong problem solver, back yourself and not afraid to have tough conversations
- You rise to a challenge, welcome and embrace change and can work with ambiguity

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.