Quality Administrator

2 months ago

Wellington City, New Zealand Whakarongorau Aotearoa New Zealand Telehealth Services Full time

**Company Description**:
**To tatou tikanga | Our Culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

**Ko wai mātou | About us**

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

We are seeking two permanent Quality Administrators where you will conduct routine quality auditing and task reviews and present findings to the People Leader and Service Delivery Manager. This role supports The National Cervical Screening Programme.

This exciting role is based in Wellington Office working Monday - Friday.

**Atu mo te mahi | About the role**

As a Quality Administrator, your key role is to drive quality excellence by implementing processes, training strategies, and initiatives across various programs. This involves auditing documentation and tasks, completing Failsafe reports, and ensuring NCSP process adherence. You report your findings to the People Leader and Service Delivery Manager for coaching, training, and quality improvement.

**The day-to-day duties will include but are not limited to**:

- Provide training as required and develop training materials to promote best practice work processes
- Develop reports and offer recommendations based on incident analysis
- Conduct audits on work tasks from the National Cervical Screening Programme's processes and procedures
- Create and deliver reporting and analysis of audit trends and insights through the quality review process

**Qualifications**:
**Pehea koe | About you**

**Skills and Competence**
- Proficiency in the audit process, with the ability to document outcomes
- Competence in role modelling and teaching database use
- Confidently able to provide appropriate coaching recommendations
- Adaptability to navigate and support change management initiatives
- Proven ability to contribute to process and service delivery improvement
- Ability to work collaboratively across the team to drive service performance through coaching based on daily, weekly, and monthly key performance indicators
- Capability to support ongoing service improvements in alignment with other business needs
- Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

If you are passionate about delivering top-tier quality assurance and have an understanding of its profound impact on the health and well-being of families and individuals throughout Aotearoa, then submit your Expression of Interest

**Additional Information**:
**Ō mātou uara** **| Our values**

**E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara** - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder

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