Service Desk Support Analyst

6 months ago

Dunedin, New Zealand MTF Finance Full time

As the face of our Technology team, your exceptional customer service skills, technical knowledge, and genuine desire to learn will ensure that we provide the best end-user experience to our staff and customers.

**Just some of the things you’re responsible for**:

- Key personnel for our building access and security systems, ensuring key tags and security access is created and removed within established timeframes.
- Ensure our device assets are purchased, replaced and managed responsibly and transparently, per policy and delegated authority.
- Review and update knowledge base information regularly to enhance the experience of users.
- Oversee and support our audio-visual systems and facilities in a manner that promotes seamless assessment and a high degree of independence from users. This includes training users and developing simple instructions for non-technical people to follow.
- An ongoing commitment to learning and grasping new technologies, and motivation to develop skills and certifications required to develop a career as a Technology support professional.

**You’ll need to have**:

- Experience in an IT service desk, where strong customer service was a given.
- Good experience with Microsoft 365 and Windows OS with an enthusiasm for, and ability to adapt to new technology. Experience with Microsoft Intune is a plus.
- The ability to maintain composure when under pressure - this role juggles lots of balls at times. You’ll also need to be a team player as we work together to ensure the very best outcomes for our customers.
- Prior Level 1 Technology support with an awareness of the ITIL framework.
- Experience with Sovereign preferred.
- Physically fit as this role involves lifting and moving hardware.

**What you’ll receive in return**:

- Competitive remuneration package, which includes fully funded medical insurance, performance incentives, and flexible benefits
- A supportive and vibrant culture where our people work together to deliver on our commitments. You’ll work alongside other Technology team members and immersed with wider team colleagues.
- The opportunity to progress your career in Dunedin, so you get to enjoy all that the beautiful South has on offer while being part of a truly national business.
- Plenty of development opportunities, coaching and support.
- A dynamic and collaborative culture with a central and modern office space and a team who enjoy working together and who are proud to be MTF’ers.

**Sound like you?**:
or request a full job description from our People and Culture team.

  • Service Desk Support Analyst

    7 months ago

    Dunedin, New Zealand MTF Finance Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B. Our mission is to help New...

  • Service Desk Support Analyst

    2 months ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We've grown to be one of New Zealand's iconic household-name brands, with business assets of more than $1B.Our mission is to help New...

  • Service Desk Support Analyst

    2 months ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We've grown to be one of New Zealand's iconic household-name brands, with business assets of more than $1B.Our mission is to help New...

  • Ms Service Desk Agent

    7 months ago

    Dunedin, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • It Service Delivery Analyst

    2 months ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    2 months ago

    Dunedin, New Zealand Oritain Global Limited Full time

    Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin, London...

  • It Service Delivery Analyst

    1 month ago

    Dunedin, New Zealand Oritain Full time

    About UsOur vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland, Dunedin,...

  • It Service Delivery Analyst

    1 month ago

    Dunedin, New Zealand Oritain Full time

    About Us Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.As a global leader in product origin verification, we have locations in Auckland,...

  • Analyst Timetables

    6 months ago

    Dunedin, New Zealand University of Otago Full time

    Analyst Timetables 2301290 **STUDENT EXPERIENCE** **_ About our team/Mō te tīma_** We are the Student Experience Team within the Academic Division. Join the team responsible for supporting University of Otago students - our future New Zealand thinkers. Our specific focus is on the student experience felt by our Students here at the University of...

  • Credit Analyst

    6 months ago

    Dunedin, New Zealand MTF Finance Full time

    -The purpose of the Credit Analyst position is to ensure MTF Finance and its shareholders are protected from financial loss through the identification and management of credit risk, in alignment with mitigation strategies and credit policy. Apply We currently have 2 vacant positions we are recruiting for. Just some of the things you’re responsible...

  • Expenditure Analyst

    1 month ago

    Dunedin, New Zealand Otago Regional Council Full time

    Otago Regional Council – Dunedin, South IslandFull timeAt the Otago Regional Council (ORC), our mission is to protect and enhance the environment and enable our communities to do the same. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We...

  • Desktop Support

    1 week ago

    Dunedin, New Zealand Platinum Recruitment Full time

    Desktop Support Publication Date 06 / 12 / 2024 Location Dunedin Type Permanent / Full Time Sector IT & Telecomms Help Desk / Support We're looking for a talented Desktop Support Engineer to join our partner on a contract basis.In this role, you'll play an important part in ensuring the success of a key project, including refreshing outdated hardware, and...

  • Business Analyst Process

    2 months ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    This role is responsible for gathering, analysing, and documenting business requirements and processes to support the delivery of product development strategy and organisational goals.As a Business Analyst for our Technology team, you will contribute to functional solution design of proposed features and enhancements, acting as the voice of the customer and...

  • Business Analyst Process

    2 months ago

    Dunedin, New Zealand Motor Trade Finance Limited Full time

    This role is responsible for gathering, analysing, and documenting business requirements and processes to support the delivery of product development strategy and organisational goals.As a Business Analyst for our Technology team, you will contribute to functional solution design of proposed features and enhancements, acting as the voice of the customer and...

  • Data Analyst

    7 months ago

    Dunedin, New Zealand One World Resourcing Full time

    **Work type: Temporary**: - **Entry-Level Data Analyst** - **support for online activities**_ - **No prior experience required; training will be given - Can be completed without interfering with your current job**: - **Adaptable working hours**: - **What needs to be done is**: - **enhanced and widespread visibility in search results**: - **increased...

  • Service Desk Transformation Lead

    2 weeks ago

    Dunedin, New Zealand Port Otago Limited Full time

    Are you stuck in the monotonous cycle of being micro-managed down to each minute in your Managed Service Provider job? Are you desperately craving a small sliver of autonomy and creative license to implement a great idea only to constantly be told, no? Frustrating, right? What if we told you that we have a way out of that cycle?About the RoleWe're opening...

  • Service Desk Transformation Lead

    2 weeks ago

    Dunedin, New Zealand Port Otago Limited Full time

    Are you stuck in the monotonous cycle of being micro-managed down to each minute in your Managed Service Provider job? Are you desperately craving a small sliver of autonomy and creative license to implement a great idea only to constantly be told, no? Frustrating, right? What if we told you that we have a way out of that cycle?About the RoleWe're opening...

  • Service Desk Transformation Lead

    2 weeks ago

    Dunedin, New Zealand Port Otago Limited Full time

    Are you stuck in the monotonous cycle of being micro-managed down to each minute in your Managed Service Provider job? Are you desperately craving a small sliver of autonomy and creative license to implement a great idea only to constantly be told, no? Frustrating, right? What if we told you that we have a way out of that cycle?About the Role We're opening...

  • Service Desk Transformation Lead

    2 weeks ago

    Dunedin, New Zealand Port Otago Limited Full time

    Are you stuck in the monotonous cycle of being micro-managed down to each minute in your Managed Service Provider job? Are you desperately craving a small sliver of autonomy and creative license to implement a great idea only to constantly be told, no? Frustrating, right? What if we told you that we have a way out of that cycle? About the Role We're...

  • Agribusiness Analyst

    7 days ago

    Dunedin, New Zealand Rabobank Gruppe Full time

    Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart...