Service Desk Transformation Lead

2 weeks ago

Dunedin, New Zealand Port Otago Limited Full time

Are you stuck in the monotonous cycle of being micro-managed down to each minute in your Managed Service Provider job? Are you desperately craving a small sliver of autonomy and creative license to implement a great idea only to constantly be told, no? Frustrating, right? What if we told you that we have a way out of that cycle?About the RoleWe're opening the doors to someone who is keen to break out of the cycle and step into our newly built, vibrant office where the word "no" is rarely used.You'll join the team for 12-months on a fixed-term, full time basis, at our office in Port Chalmers, Dunedin where you will:Take the lead on refreshing and standardising repeatable IT processes with the end goal of getting it right each and every time and giving superb customer experience for our team.Become the expert for our IT Service tooling and build the configuration to solve the issues.Drive a culture of IT ticket ownership, setting the standard for communication on each and every ticket.Resolve high priority incidents quickly and thoroughly, as part of a team response (i.e., cyber security threats).About YouIf you tick some or all the following boxes we'd love to hear from you:Experience in a Managed Service Provider environment.Exceptional communicator, who loves a challenge.Perceptive and sharp, especially when it comes to problem-solving.A team-oriented, positive, and collaborative attitude.Experience in developing and maintaining quality technical and end user documents.Troubleshooting experience across a wide range of technologies, including Windows desktop and server, Microsoft 365, networking, print, custom applications, SQL Server, end user devices, and infrastructure.You'll also be a self-starter who is willing to give anything a try, including working in a range of environments spanning both office and operational areas such as straddle cabs (up high with awesome views), our floating plant (out on the water), and our maintenance areas.Why Port Otago?The real question is why not? Not only will you be joining a lively team where your bold, new ideas are welcomed, you'll also receive the following:Competitive salary and 7% employer superannuation contribution.Contribution towards relocation expenses to Dunedin.Full uniform provided including PPE for when you're climbing our cranesFree parking and EV chargers.Unbeatable views from our modern new office.Not to mention the weight off your shoulders of knowing you have an exciting new opportunity going in 2025, wouldn't that be a great Christmas present to yourself?Heads up:This is typically a Monday to Friday position but as with all IT roles occasionally some flexibility is required.A full clean NZ Driver's license is essential.You must be able to pass Ministry of Justice, ACC checks and a medical which includes a drug and alcohol test as part of our recruitment process.Random drug and alcohol testing.You can apply online via our Port Otago Careers page.Make sure you include a copy of your up-to-date CV along with your application. If you are not currently living in Dunedin, let us know why you would like to relocate to our awesome little city in your cover letter noting we will provide financial assistance with relocation for the successful candidate.Want some more info? We will be at Vault 21 (21 The Octagon, Central Dunedin) on Wednesday 11 December from 2:30-4pm for anyone who is thinking about applying and is looking for a bit more information. Come join us for a chat, we'd love to meet youDon't delay – make sure you apply as soon as possible as the close date may change if we find the right candidate
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