Customer Service Representative

2 weeks ago


Auckland City, New Zealand Fliway Group Full time

**18th June, 2024**:
**_Our Story:_**

Welcome to Fliway, a dynamic powerhouse in the world of logistics As part of NZ Post, we stand tall as one of New Zealand's largest fully integrated logistics providers, offering seamless global supply chain solutions that span international freight, warehousing, and doorstep delivery for businesses and homes alike. Picture yourself as part of our vibrant family of over 500 passionate individuals, driving innovation and excellence in logistics. With a nationwide presence boasting 13 Branch locations and 9 Warehouses strategically placed across the country, Fliway is your gateway to an exhilarating career journey in the logistics industry.

**_About the role:_**

Reporting to the Customer Experience Manager, you are responsible for the general Customer Service function you will develop a proactive relationship with any allocated Customer Accounts and have a clear understanding of the customer business needs and goals. You will also monitor and develop initiatives that enhance both the service provision and the relationship to the mutual benefit of both the allocated accounts and the Company.

A customer service representative typically handles customer calls and ensuring positive interactions between a company and customers, ensuring excellent service delivery, and contributing to overall customer satisfaction and loyalty.

**_Key Responsibilities:_**
- Resolving customer Issues, troubleshooting customer problems that encounter with products and services, this involves diagnosing issues, offering solutions, and ensuring customer satisfaction.
- Assist customers with placing orders, modifying orders, tracking shipments, processing returns, and issuing refunds or credits as necessary.
- Providing basic troubleshooting steps or escalate more complex issues to specialized technical support teams.
- Adhere to company communication protocols and standards to ensure consistent and professional interactions with customers.
- Stay updated on product knowledge, industry trends, and customer service best practices to enhance their skills and provide better support to customers.

**_What We Offer:_**
- Full time Position, 40 hours per week starting Monday to Friday from 8:30am to 5:00pm based in Auckland.
- Opportunities for growth and advancement within a dynamic Transport environment.
- A supportive team culture focused on safety, reliability, and effective communication.

**_What You Bring:_**
- Previous experience in a Customer Service/Sales role
- Reliable, with strong time management skills
- Good numerical and analytical ability
- Excellent with problem solving and decision making.
- Skilled with Microsoft Office
- Ideally experience with FME
- Punctuality and reliability

Are you ready to step into a world of opportunities and excitement in the logistics industry? At Fliway, not only will you work alongside a fantastic team, but you'll also enjoy competitive pay, exclusive access to holiday homes, discounted healthcare benefits, and the pride of being part of a 100% New Zealand owned transport and logistics company.
- At Fliway, we're not just a company; we're a values-driven organization built on pillars that guide our every action: Safety, Service, Pride & Profit._



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