Porter

3 weeks ago

Auckland City, New Zealand PULLMAN Full time

**Company Description**
Join the excitement of Auckland's newest 5-star team for Accor's **Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa.

Our stunning new Airport Hotel, is right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled Airport Hotel experience that is authentically New Zealand, and premium.

Pullman joins its sister property later in the year, just next door, Novotel Auckland Airport. The Novotel is a 263-hotel room with a buzzing restaurant, Thirteen50 Bar and Bistro.

Are you ready to be part of something extraordinary? Te Kaahu, Accor's Pullman Auckland Airport's exquisite 5-star pre-opening dining experience, is on the lookout for passionate Baristas to join our dynamic team.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

First impressions are everything Your warm smile will be the first one our guests notice when they enter our doors You will be responsible for providing premium service to our guests and that they feel welcomed to Te Arikinui Pullman Auckland Airport. Along with delivering our guests an inviting space to spend time in, you will be assisting guests with all of their luggage as they check in and out, creating an excellent guest experience that will encourage them to stay with us in the near future.
- Support the Head Concierge and the Welcomers in making sure that all of our guests feel welcome and that their belongings are handled with care and efficiently
- Be present at the Concierge desk or in the lobby to be ready to assist guests and visitors when requested.
- Ensure the lobby/foyer area, including entry/exit doors, remain clean and presentable at all times. Conducting regular checks
- Park and retrieve guest's cars with care (where applicable)
- Escort guests to their room, placing luggage in room and sparking excitement around the hotel
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner

**Qualifications**
You will be:

- Previously employed in Front Office or have prior experience in a Porter/Concierge role, it is preferred but not essential
- Assisting guests with valet parking - Full Driver's License is a must
- An individual who is dedicated to ensuring that every guest has a satisfactory and unforgettable experience
- Guaranteeing every guest has a warm welcome upon arrival and at check-out, and that all of their needs are fulfilled
- Possessing an approachable demeanor, the capacity to take charge, and the ability to multitask
- Lifting and carrying guest luggage throughout your shift. We don't expect you to be Dwayne "The Rock" Johnson, but being physically capable to lift and carry large or heavy items is essential
- Prepared to support and maintain the hotels' common spaces tidy and ensure that VIP amenities are delivered to the rooms
- Managing the guest traffic and guaranteeing that our guests are all protected, our fire exits are clear while maintaining a positive and tranquil standpoint

**Additional Information**
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift
- Paid Birthday Leave
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:_
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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