Ofr Cartage Operations Specialist

5 months ago


Auckland City, New Zealand DHL Full time

**Key Tasks**
- Under direct/ close supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
- Perform assigned tasks of generally repetitive nature to support other team members such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
- Undertake routine tasks such as research, data processing and validation, and documentation
- Under guidance, gather input for freight control center, and details, information and instructions for operations team
- Perform tasks to support determining of freight rate on incoming and outgoing materials and products
- Gather and give information for customer visits to maintain close business relationship with existing clients and enhance customer retention
- Record information and data for shipping tenders
- Enter data and share information, and support shipment documentation for freight forwarding
- Collate data and draft reports and updates for account performances to support other team members
- Follow defined processes, systems and methods for delivery of assigned tasks
- Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

In area of OFR product:

- Create and/or confirm transport orders, perform and optimize bookings
- Prepare, control, and distribute all required Import/Export documents
- Identify performance issues of suppliers, and propose solutions to improve performance
- Update Customs shipment information and physical status, resolve customer issues and incidents



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