Housing Services Referral Coordinator

1 week ago

Wellington City, New Zealand Emerge Aotearoa Full time

Great staff development opportunities
- Staff benefits
- Be a part of supportive and high performing team.

**He kōrero mō mātou | About Us**

Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

**He kōrero mō te tūranga | The Role**

As a Referral Coordinator within our Housing services, you'll be the first point of contact for social service agencies. As the record keeper of all knowledge, you'll also be the "go-to" person for your secondary whānau and team.

The key focus of this role will have you utilising your strong administration and conversational skills to maintain and ensure a well-documented, seamless, process occurs in all interactions both internally and externally.

While this role is predominately administration heavy, you'll have some engagement in the community, so being able to speak with whānau we serve to ensure their needs have been met will also be a requirement of this role.

Duties of the role include but are not limited to the following:

- Liaise between Housing Navigators and MSD to ensure information is consistent and accurate.
- Provide guidance and support to new Housing Navigators regarding the referral process and record keeping.
- Assist with the internal and external reporting for services.

This is a permanent full-time position, working Monday to Friday between the hours of 8.00am and 8.00pm.

**He kōrero mōu | About You**

People will often refer to you as the 'organiser' of the group, as completing tasks and making things happen is where you thrive. You'll love to focus on building relationships with key stakeholders and getting stuck into tasks as well as being details focused and adept at prioritising.

If you also bring along the following, we would love to hear from you:

- High level of discretion when processing sensitive information.
- Be able to work in a non-judgemental environment.
- "Tech-savvy" and comfortable using multiple systems including Excel, Microsoft Office.
- The right to live and work in Aotearoa.
- Full New Zealand Driver's License (essential).

**Ko tā mātou mahi | We Offer**

Our team culture is very important to us. We build each other up, support one another and celebrate each other's success both personally and professionally. We love to have fun, drink coffee & laugh a lot - the conversation ranges from food and whānau, to travel and fitness.

**In addition, we also offer**:

- Learning, development, and training opportunities, inclusive of 5-10 paid study leave days.
- Great staff benefits, including store discounts, and 3 days of well-being leave.
- Discounted health insurance through Southern Cross Health.

**Me pēhea te tono mai | How to apply.**
- Reference #
- 34573
- Posted on
- 09 Feb 2024
- Closes on
- 08 Mar 2024 23:55
- Location(s)
- Wellington, Porirua and Kapiti Coast, Hutt Valley, Rest of Wellington
- Expertise
- Administration, Community, Navigators
- Job level(s)
- Experienced (less than 2 years), Experienced (2 years +)
- Work type(s)
- Permanent full-time

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