Senior Associate Application Support Analyst

7 days ago

Auckland City, New Zealand Workday Full time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This is not “just another” customer service role. We are Spend Management experts

Workday’s Financials and Spend Management domains have a broad range of high-demand products, each packed with its own set of forward-thinking features to ensure our customers meet their everyday requirements. From Expenses to Business Assets, Procurement to Financial Accounting and much more, we are there to support our customers in all their financial needs. However, we do not stop there.

Behind every extraordinary product is an outstanding team. Our Spend experts don’t just deliver customer service; we deliver the Workday experience - and, sure, that may sound like a pitch - but it really isn’t.

At Workday, both Employee and Customer happiness is fundamental.

About the Role

We work with a mixture of customer use cases as we cover multiple Spend modules globally. Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes. Balancing multiple issues with contending priorities will become second nature. No two days are the same, so if you are looking for a fast paced, collaborative role where you will be persistently challenged while growing, learning and developing, this is a phenomenal fit.

What would you do all day?- Handle a queue of Spend Management support cases, prioritizing issues based on severity and customer impact- Work through exciting problems, motivate change and implement solutions- Handle time critical issues- Build relationships with our customers- Collaborate with Product Managers, QA and Development to determine solutions or workarounds- Balance ownership of existing case load while troubleshooting newly discovered issues- Maintain your knowledge of new functionality and compliance changes- Use your energy, drive and resourcefulness to encourage others throughout the company- Participate in our 24/7 Global Support shifts (Support Around the World)

Key Responsibilities:
Understand and support our customers in the following areas of the P2P cycle:
- Procurement & Requisitions- Expense Reports- Supplier and Contract Management- Strategic Sourcing- Spend Reporting (Suppliers, Expenses, Procurement)-
- Inventory (Supply Chain) Management- Delivered Integrations

About You

Basic Qualifications-
- Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities- Procure to Pay experie

Other Qualifications- A strong level of familiarity with financial terminology and business processes relevant to the role- Bachelor's degree in Finance, Accounting or related field, or equivalent work experience- Experience building internal and/or external facing documentation (KCS experience a plus)- An understanding of web service integrations that use SOAP, WSDL, XML is an added advantage

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

  • Senior Applications Support Analyst

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Te Taura Whiri i te Reo Māori Revitalisation of te reo Māori is at the heart of what we do here at Te Taura Whiri i te Reo Māori. Our mission is to give effect to the status of te reo Māori as an official language, to promote te reo Māori as an ordinary means of communication and as a living language, and to lead the coordination of implementing Te...

  • Applications Support Analyst

    3 days ago

    Wellington City, New Zealand New Zealand Police Full time

    **Application Support Analyst (ICTSC), it starts with you!** - **Based at RNZPC**: - **Band G** (**$73,498.00 - $99,438.00)**: - **Permanent**: - **JR 2273921** **About the role** - The NZ Police Information and Communications Technology Service Centre are seeking to appoint an Applications Support Analyst to the Technology Operations group, based at the...

  • Associate Graphic Designer

    2 weeks ago

    Auckland City, New Zealand Associate Graphic Designer Full time

    Love fashion & creative design? Love shoes? We might have your dream role! - Do you want to be part of NZ's leading fashion footwear retail group? - Looking for a unique, diverse, dynamic place to work and be inspired daily? - Enjoy a hybrid working environment? We have an exciting opportunity for an Associate Graphic designer. We're looking for someone to...

  • Associate Assurance Analyst

    4 days ago

    Auckland, Auckland, New Zealand Public Trust Full time

    Are you passionate about financial analysis and compliance? We are looking for a dedicated Associate Assurance Analyst to join our Supervision team of Corporate Trustee Service division at Public Trust. In this role, you will provide specialist services in risk and compliance reviews and financial analysis. You will become a trusted partner through...

  • Application Support Analyst

    1 week ago

    Auckland City, New Zealand Orion Health Full time

    **Innovate with purpose** Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionise global health systems so that we can finally get the...

  • Application Support Analyst

    1 week ago

    Auckland City, New Zealand Orion Health Full time

    **Innovate with purpose** Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionise global health systems so that we can finally get...

  • Policy Analyst and Senior Policy Analysts

    3 days ago

    Wellington City, New Zealand New Zealand Government Full time

    **Date**: 23 Jan 2025 **Location**:Wellington, NZ **Company**:Ministry of Social Development **Ko wai matou | About Us**: Whaikaha - Ministry of Disabled People's role is to provide coherent, system-level leadership and advice that aligns priorities and focus across government to improve the lives of Disabled and Deaf people. Whaikaha will be a...

  • Application Analyst I

    4 weeks ago

    Auckland, Auckland, New Zealand Cooper University Health Care Full time

    About UsAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide...

  • Distribution Centre Associate

    7 days ago

    Auckland City, New Zealand Distribution Centre Associate Full time

    Do you thrive in a fast-paced environment? - Want to work at one of NZ's Best Workplaces and grow your career with us? We are looking for a **Distribution Centre Associate** **Who are we?** A New Zealand family-owned fashion footwear retailer who's been around since 1948. We have 40+ stores across 3 brands (Merchant 1948, Mi Piaci and Deuce) in both New...

  • Analyst / Senior Analyst, Telecommunications

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    **Mō te tūranga | About the role** We are looking for an Analyst or Senior Analyst to join our Telecommunications team which sits within our Market Regulation branch. This is a perfect opportunity for someone with a sharp mind and enthusiasm to contribute to the work of the Commission and make a difference for New Zealanders. This is a permanent...

  • Senior Test Analyst

    2 weeks ago

    Wellington City, New Zealand Talent Army Full time

    Wellington based (Fully remote) - Experience using Cypress and Detox - Complete end-to-end manual and automated testing experience **The focus of this role**: You will collaborate with other team members (including developers, product manager and designer) taking an active role in their product & platform deployment. As a Senior Test Analyst supporting the...

  • Associate Analyst, Sales

    2 weeks ago

    Auckland City, New Zealand MasterCard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior Data Analyst

    7 days ago

    Auckland City, New Zealand TVNZ Full time

    Reference: 44433 - Applications close on: 11 Jan 2025 09:00 - Location: Auckland - Work Type: Fixed term full time - Expertise: Market Research & Analysis, Business/System Analysts, Digital Data Analysis, Technology & Digital, Data, Research & Insights, Data, Product & Data - JOB DESCRIPTION: JD - Senior Analyst - Oct-24 (002).pdf **The opportunity - Te...

  • Senior Test Analyst

    2 weeks ago

    Auckland City, New Zealand Fiserv, Inc. Full time

    **About the business and the** **role** Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. You can “Find Your Forward" as part of our team at Fiserv, a...

  • Senior Commercial Analyst

    2 weeks ago

    Auckland City, New Zealand HAYS Full time

    Senior Commercial Analyst for a large and very successful FMCG NZ employer in Auckland CBD **Your new company** A market leader throughout New Zealand and well-established business with over 50+ years in their specialist industry, this company dominates the FMCG market and are rapidly growing with every year in business. To sustain this growth and help...

  • Senior Financial Planning Analyst

    2 weeks ago

    Auckland City, New Zealand The University of Auckland Full time

    Contract - Contract Type: Fixed-Term - Campus: Auckland City Campus - Position Number: 55560421 - UoA Department Name: Financial Planning Analysis **Waipapa Taumata Rau** **| The University of Auckland** The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are...

  • Senior Financial Planning Analyst

    2 weeks ago

    Auckland City, New Zealand University of Auckland Full time

    **Job Description**: **Waipapa Taumata Rau** **| The University of Auckland** The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and eleven service divisions, creating a diverse, dynamic and...

  • Senior Technology Governance Analyst

    1 day ago

    Auckland, Auckland, New Zealand Asb Bank Full time

    If you have a background in risk, compliance, law, or technology governance with the ability and passion to drive reporting, then keep reading… we have a role within the Office of Technology for youWe have an opening for a Senior Technology Governance Analyst to join our Office of Technology team.The Office of Technology partners with Technology and senior...

  • Senior Analyst

    5 days ago

    Auckland City, New Zealand HAYS Full time

    Senior Analyst - Pricing and Rating Engine **Your new company** Our client is a one of the leading insurance company across New Zealand, covering insurance across housing, business, automotive, farming, banking and more. **Your new role** As a Senior Analyst you will work closely with the pricing and rating engine teams to support pricing analysing and...

  • Intelligence Analyst/senior/lead

    3 days ago

    Wellington City, New Zealand New Zealand Police Full time

    **Intelligence Analyst/Senior Intelligence Analyst/Lead Intelligence Analyst - it starts with you!** - **Based at Police National Headquarters, Wellington**: - **Intel Career Structure - Analyst Starting Rate $67,104 - Senior Intelligence Analyst Starting Rate $77,171 & Lead Intelligence Analyst Starting Rate $92,269**: - **Police Employee**: -...