Transport Officer

2 days ago


Auckland City, New Zealand Auckland Transport Full time

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

**Te Whiwhinga mahi | The opportunity**

In our Transport space at Auckland Transport, we are passionate about connecting people and communities and working collaboratively to ensure the comfort and safety of Aucklanders on our public transport network. As a Transport Officer no day is the same. You'll work across rail, bus, ferry and key interchanges, work outside and be physically active, and connect with a diverse group of customers.

You'll also:

- Be a champion for equality on our public transport network
- Help customers board and disembark our transport vehicles and navigate the transport network
- Be part of an excellent detailed induction program and full coaching to fully assist in developing your techniques, combining empathy and people skills to educate. Offering our customer a safe transport experience
- Prevent and/or minimise accidents, incidents, conflicts or harm events
- Actively engage and educate about fare evasion

**Shift work details**:
40 hours a week, Monday to Friday, alternating one week on morning shifts and the next week on afternoon shifts. You will also work one weekend a month.

Morning shifts: 6am - 2:30pm, 6:20am - 2:50pm, 6:30am - 3pm

Afternoon shifts: 12:50pm - 9:20pm, 1:10pm - 9:40pm, 1:30pm - 10pm

Find out what some of our new Transport Officers have to say here

**Nā tāu rourou | What will you bring?**

We are looking for people who:

- Have high empathy, people skills and are willing to listen and work to understand our customers
- Have a passion for making a difference
- Thrive off work being varied and challenging
- Have clear and confident communication skills
- Love to work outdoors and are physically fit
- Have the ability to connect with diverse groups
- Are able to remain calm in challenging situations
- Have great customer service experience

If you are successful you will
- Begin your journey with five weeks of comprehensive training to become a warranted officer.
- Start on a base salary of $62,450 which will increase once training has concluded and as you gain more experience in the role.
- Get additional allowances of a meal and tea break for every shift.
- Work on a rotating seven-day roster.
- Be provided with a fully fitted uniform and have lots of opportunity for growth and development

**Ko mātou tēnei | Our Organisation**
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**
We tiaki all those who use transport in Tāmaki Makaurau.


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