Capability Coach
4 weeks ago
**About us**:
For over 110 years we've been helping kiwis on their adventures. We've become a trusted partner to our Members, who are at the heart of everything we do. And, as one of New Zealand's most enduring brands, we've become a permanent feature of our cultural landscape.
Our people are talented, naturally curious and love to ask 'what's next?' This means that here at the AA you'll be surrounded by proud, passionate people who love a challenge, work as one and enjoy our unique team spirit.
**The role**:
This role is in our Channel Capability & Performance team where as a Capability Coach, you will be responsible for oversighting and leading the delivery of training initiatives for NZAA Centre Teams.
The role operates in a complex business environment and must effectively manage competing customer/stakeholder needs in a multisite diverse network which incorporates financial services and government contracts. Reporting to the Capability Manager, a Capability Coach works closely with Area Managers by ensuring deliverables linked to Sales and Service goals along with operational training requirements are achieved.
Your key responsibilities in this role will include:
- Oversight and support of induction learning through coaching the appropriate management roles to ensure new staff have reached the level of competency and capability to deliver services to AA Customers within three months of their commencement date
- Track progress and performance of new and existing staff on an ongoing basis and provide coaching to build individual and team capability
- Work with the Area Manager to identify staff for professional development, and with Centre Managers develop effective action plans to achieve Channel objectives
- Support the Capability Manager with the development, review and delivery of Channel specific learning resources
- Collaborating with the Capability Manager, Area Manager and other Capability Coaches, use data and feedback to identify learning needs and solutions to fill gaps in capability in product, system and process knowledge
**Skills and Experience required**:
- A relevant tertiary qualification or equivalent relevant work experience
- Coaching or leadership experience in retail or financial services
- Proven experience in preparing, developing and delivering structured learning and resources
- New Zealand Certificate in Financial Services Level 5 qualification or willingness to undertake
- Experience with Captivate, Viso, promapp, Sharepoint highly preferred
- Experience and familiarity with core NZAA Centre specific products, systems, and processes
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