Program Director

4 months ago

Auckland City, New Zealand Ericsson Full time

**Join us**

**About this Opportunity**

Ericsson is a leader in the telecommunications industry in New Zealand, dedicated to connecting communities and businesses with cutting-edge technology and exceptional service. We are seeking a **CSI Program Director** who shares our vision of delivering unparalleled customer experiences and driving operational success. This critical senior role is responsible for ensuring end-to-end operational performance across key customer accounts, with a primary focus on leading core network projects, including 5G Core (5GC), Evolved Packet Core (EPC), IP Multimedia Subsystem (IMS), and Charging systems.Si

**What you will do**:

- ** Be the Service Delivery Single Point of Accountability**:

- Act as the primary point of accountability for all service delivery projects within the Market Area (MA) & Digital Services (DS) Customer Unit (CU), ensuring the successful delivery of customer projects.
- Engage early in the sales cycle to define the right shoring strategy, promoting service-based delivery over resource-based delivery.
- Collaborate with CU teams to implement the appropriate solutioning and delivery models (e.g., pyramid, onshore/offshore mix, asset usage) to achieve target margins with higher efficiency and increased net sales.
- ** Lead Core Network Project Delivery**:

- Oversee and direct the end-to-end delivery of core network services, ensuring alignment between customer expectations, account goals, and delivery programs.
- Ensure that service delivery projects within the DS CU unit are executed without any margin deviation.
- ** Drive Innovation and Operational Excellence**:

- Champion the adoption of assets, automation, and reuse from pre-sales through delivery to achieve forecasted Unit Margin (UM) with optimal quality.
- Ensure the use of standard, integrated processes, methods, and tools across all CU projects, with adherence to governance and delivery metrics.
- ** Business Development and Financial Management**:

- Support DS CU in driving domain delivery model transformation, leading to profitable projects and high customer satisfaction.
- Engage in business planning, focusing on cost management and growth opportunities within DS CU teams.
- Monitor and manage portfolio margins and cash flow, providing financial oversight and ensuring alignment with financial targets.
- ** Customer and Stakeholder Management**:

- Develop and maintain strong relationships with senior customer stakeholders, building confidence and trust through effective communication and consistent delivery performance.
- Participate in customer workshops during solution defense and engage in pre-sales support to ensure competitive and efficient digital services deals.
- ** Leadership and Team Development**:

- Lead a project-driven organization in collaboration with DS CU teams, fostering a one-team approach across service delivery and MA teams.
- Mentor and nurture the next line of leadership within your team and domain teams, focusing on people development, career management, and fostering a high-performance environment.
- ** Governance and Reporting**:

- Be an integral part of DS CU business and projects governance, including Forecast, Monthly Business Reviews (MBR), and the Operational Steering Group.
- Provide regular updates to Global Chronos as a FAS/CPAP owner and support financial tracking and reporting.

**The skills you bring**:

- ** Technical and Functional Expertise**:

- Extensive experience with Packet Core products, roadmaps, and challenges, with a deep understanding of 2G/3G/4G & 5G Packet Core solutions.
- Proven expertise in delivering Telecom projects and solutions, with a strong grasp of Digital Services domains and offerings.
- GIAP (PD) Certification preferred.
- Experience in digital transformation across competence, technology, business, and financial (P/L) acumen.
- ** Leadership and People Management**:

- Strong leadership skills, with experience running large organizations and managing complex, matrix environments.
- Ability to foster a culture of high performance, trust, and transparency within diverse teams.
- Demonstrated ability to mentor and develop future leaders, focusing on employee satisfaction and minimizing attrition.
- ** Business Acumen and Strategic Thinking**:

- Strong financial and commercial foresight, with the ability to analyze and act on business opportunities to enhance service delivery.
- Courageous leadership with the ability to make prompt, informed decisions, even when facing tough choices or risks.
- ** Other Unique Requirements**:

- High degree of ownership and accountability, with a strong commitment to top domain delivery performance.
- Flexibility to travel at short notice and adaptability to multi-cultural environments.

**Educational Background**:

- ** Education**: BE / BTech / ME / MTech / MCA or equivalent through experience and an engineering degree.
- ** Experience**: At least 15+ years of relevant technical experience

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