Facility Director

6 months ago

Auckland City, New Zealand Visa Full time

**Company Description**
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Principle Responsibilities**:

- Direct the activities of in-house and outsourced resources in the delivery of real estate transaction services, construction/project management, facilities management and space planning.
- Evaluate the appointment and utilization of local workplace services partners.
- Lead the commercial analysis and negotiation of competitive tenders with Sourcing partners and see opportunities for new work stream and accessing standards against market norms. Implement and manage proposed methodology and ensure acceptance and buy-in by pre-identifying potential obstacles and providing solutions.
- To lead and manage the delivery of daily facilities services through direct or indirect management of in-house resources or third-party service providers and their designated partners to ensure both hard and soft services are of the highest standards and a focus on workplace and employee services.
- Establish relationships with key stakeholders to ensure that facilities services are delivered in line with the business requirements and in continuity across the business.
- Develop and maintain relationships with property owner at key-leased facilities.
- Develop and manage real estate capital and operating expense budgets, provide input into financial planning and expense forecasting of budgets, consistently seek, suggest and document cost control ideas and process improvements.
- Maintain accurate data on portfolio performance such as occupancy, costs and service delivery.
- Develop and execute Build, Operate, Renovate, Churn and Move projects based on the strategic plan, portfolio reviews, or on an ad hoc business needs. Identify the need for additional internal and external resources (design, project management, facilities management, etc) and direct their activities.
- Drive, lead and facilitate discussion/programming of workspace requirements (headcount/growth, allocations, adjacencies, special support needs) with business units, collate and analyze data related to requirements, workspace needs and plan for restack as appropriate.
- Provide in-country site specific support to Global Security and Safety (GSS), who maintain corporate responsibility for security programs including but not limited to the employee badge program, Access Control and Video Surveillance Systems, and Security Risk Review Program, other duties include managing Visa Inc.s Key Controls, Policies and Procedures (Chapter 8), the Site Emergency Response Program (SERP), the Emergency Response Team (ERT), and the First Aid and AED programs.
- In conjunction with GSOC East and GSS, manage and respond to alarm and security incidents within the site, conducting initial investigation measures in coordination with Senior Director, GSS.
- Serve as liaison with local building management and security officials for safety and security related issues and will be the point of contact (POC) for law enforcement officials in liaison with Senior Director, GSS.

**Key Competencies**:

- Demonstrated experience in negotiating real estate leases, architectural/construction contracts, and workplace service provider agreements.
- Demonstrated experience managing the growth of facilities and developing the necessary facilities team to support the growth. This includes prior experience managing full spectrum of facilities/MEP planned maintenance, unplanned/emergency maintenance and prosecution of routine work orders.
- Experience in creating and maintaining new workplace amenities and employee services that are best in class and beneficial to our employees.
- Able to develop strong relationships and influence key stakeholders in achieving Corporate Real Estate goals.
- Hand on experience in space planning and restack program in a similar capacity.
- Knowledge of security management and health and safety principles
- Proven people manager who can lead, drive & motivate direct/indirect resources.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leade

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