Software Support Analyst

6 months ago

Palmerston North, New Zealand Objective Corporation Full time

At Objective we create that software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a leading developer of GovTech software.

This role is based in our office in Palmerston North which has a professional but informal environment. You’ll get to work and laugh alongside a friendly and diverse bunch of people in our beautifully appointed open-plan office.

**About the role**

The Software Support Analyst is a product specialist and assists our customers in overcoming technical challenges in their day-to-day operation of our products. The prime focus is remote technical support to ensure that the Objective solution is working as designed in our customer environment. This role is crucial for building and maintaining relationships and growing customer environmental knowledge over time to ensure high levels of customer satisfaction.

**What your day will look like**:

- Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention.
- Provide remote product technical support to customers.
- Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which customers operate.
- Obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution according to service levels.
- Manage incidents professionally and within stated timelines.
- Understand the real-world impact that issues and defects have on customers.
- Accurately record and maintain incidents in accordance with department standards.
- Assist Engineering staff in resolving product issues.
- Assist Product & Cloud Engineering staff in resolving product issues.
- Partner with Technical Account Managers when delivering outcomes for customers.

**What we are looking for**:

- High degree of knowledge in Microsoft Office (Access, Excel, Advanced MS Word, Outlook)
- General use and administration of Microsoft operating systems (Windows Server, Windows) and Knowledge of Linux (Ubuntu CLI).
- Experience with PHP scripting language (desired but not essential).
- Knowledge and experience with Relational Database Management Systems such as MySQL or SQL Server.
- Customer Focused
- High degree of professionalism
- Excellent written and verbal skills
- Flexibility and adaptability

**Why Objective?**

We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment.

Come and join a team that is making a difference, Come and join Objective.

  • Software Support Specialist

    5 days ago

    Palmerston North, New Zealand Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: The Software Support Specialist is a product technical...

  • Documents and Records Analyst

    8 months ago

    Palmerston North, New Zealand Good People Full time

    Exciting career step! - Digital focus with development opportunities - Great culture and leadership - fab working environment Are you ready to take a great career step AND have a great lifestyle, all at the same time? Working with fantastic people and offering flexibility plus in a super positive environment? How would it feel to be part of something good...

  • Claims Analyst

    3 months ago

    Palmerston North, New Zealand THINK Hauora Full time

    Oct 06, 2024**Palmerston North**: **Permanent, full-time****: - Permanent, full-time - Join THINK Hauora’s Finance Team - Specialist task; training will be provided - you will bring your familiarity with databases and the Microsoft Suite **About us**: At THINK Hauora we are committed to enhancing health and wellbeing within all communities, including...

  • Senior Software Engineer

    4 months ago

    Palmerston North, New Zealand Objective Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: We're currently looking for a Senior Fullstack Engineer...

  • Senior Software Engineer

    4 months ago

    Palmerston North, New Zealand Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: We're currently looking for a Senior Fullstack Engineer...

  • Customer Database Analyst

    2 months ago

    Palmerston North, New Zealand Toyota Full time

    Are you ready to take your analytical skills to the next level at New Zealand’s number one car company? If you are then this could be a fantastic role for you What’s in it for you: At Toyota New Zealand we value our people, and we do all we can to look after them both personally and professionally. We proudly offer: - Fantastic Job Security- Excellent...

  • On-call IT

    2 weeks ago

    Palmerston North, New Zealand AK SMART SOLUTION LIMITED Full time

    **AK SMART SOLUTION LIMITED** **On-Call IT / L1 & L2 Onsite Support Engineer**: **Manawatu / Wanganui, Palmerston North** $24 - $26 Hourly Casual The Level 1/2 Desktop Support will be passionate about providing exemplary customer service to the end users. - Some after-hours work on rare occasions. - Own vehicle and full drivers license requirement. - If...

  • Desktop & Network Support Engineer L1

    4 months ago

    Palmerston North, New Zealand MNL Technologies Full time

    Greetings from MNL Technologies. We are a company providing IT services in Australia covering various technologies like Desktop, Network, Datacentre and Servers. We are looking for Engineers to support our client in and around **Palmerston.** Please update us with your expected hourly rate. **Requirements**: - 1+ years exp in handling desktop issues -...

  • Finance Analyst

    6 months ago

    North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi’s to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting new opportunity to join our Finance team based at our Albany Support Centre as a **Finance Analyst.** This is an...

  • Data Governance Expert

    2 weeks ago

    Palmerston North, Manawatu-Wanganui, New Zealand Comspek International Full time

    We are seeking a highly skilled Data Governance Expert to join our team at Comspek International. The ideal candidate will have a strong background in data management and security, with experience in designing and implementing robust data governance frameworks.About the RoleIn this key position, you will be responsible for ensuring the accuracy, reliability,...

  • Senior Financial Analyst

    6 months ago

    North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi’s to love where they live, work and play with our home improvement, garden and trade offer. We are currently looking for a **Senior Finance Analyst** to join our Finance team based at our Albany Support Centre. This is an awesome...

  • Solution Analyst

    6 months ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    **About Foodies** You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our...

  • Regional Trade Pricing Analyst

    3 months ago

    North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 (New Zealand) Limited needs no introduction, as a proudly locally owned and operated business. You see us in almost every town in NZ through our MEGA, Mitre 10 and Hammer Hardware stores, we’re a big “Kiwi” brand and here’s your chance to join our Albany (North Shore) based Support Centre. We have an exciting and newly created opportunity...

  • Digital Performance Analyst

    6 months ago

    North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting and newly created opportunity available to join our Albany, Auckland based Support Centre as a **Digital Performance...

  • Regional Trade Pricing Analyst

    3 months ago

    North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 (New Zealand) Limited needs no introduction, as a proudly locally owned and operated business. You see us in almost every town in NZ through our MEGA, Mitre 10 and Hammer Hardware stores, we’re a big “Kiwi” brand and here’s your chance to join our Albany (North Shore) based Support Centre. We have an exciting and newly created opportunity...

  • Training Specialist

    4 weeks ago

    Palmerston North, New Zealand MSD Full time

    **Training Specialist - Automated Farming Technology** - Permanent Full-time Opportunity based in New Zealand, covering the Canterbury region - In-field, customer facing role for SenseHub Monitoring solutions (previously known as Allflex monitoring) - Join an experienced supportive team in a growing expansive market In this role, you will focus on all...

  • Training Specialist Automated Farming Technology

    3 months ago

    Palmerston North, New Zealand MSD Full time

    **Training Specialist - Automated Farming Technology** - Permanent Full-time Opportunity based in New Zealand, covering the Southland and South Otago region - In-field, customer facing role for SenseHub Monitoring solutions (previously known as Allflex monitoring) - Join an experienced supportive team in a growing expansive market In this role, you will...

  • Expression of Interest

    2 days ago

    Palmerston North, New Zealand Beca Full time

    **Expression of Interest - Systems Engineer** Beca Applied Technologies are engaged across multiple market segments primarily defence and national security, but also across aviation, information security, software, transportation, and health. We are looking for talented people with the right people skills and approach, along with both a passion for, and...

  • Experienced Primary Tutor

    7 months ago

    Palmerston North, New Zealand Kip McGrath Full time

    Multiple positions available! - Join a team of positive, friendly tutors - Report to a supportive and vibrant management team - 60 minute sessions - small groups - after school hours - Be paid above award rates as a Casual Teacher - Enjoy working using state of the art platform - Training to induct you successfully - Opportunities for growth within the...

  • Customer Success Manager

    4 months ago

    Palmerston North, New Zealand Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: The ultimate goal is to deliver a truly #outstanding...