Solution Analyst

7 days ago

Palmerston North, New Zealand Foodstuffs North Island Full time

**About Foodies**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

**About the role**
- Developing and maintaining effective relationships with key stakeholders and vendors across distribution centres, transport, and the Support Centre.
- Troubleshooting or escalating technical issues, working with appropriate technology teams to provide solutions quickly.
- Participating and ensuring RCA (root cause analysis) activities on customer impacting incidents are executed and action items are assigned and completed.
- Implementing configuration changes to a number of critical Supply Chain solutions to meet business needs and agreed service levels.

**About you**

You’ll possess excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment. To be successful in this role it would be helpful to have some of the following:

- Experience in working in and providing technical support in an enterprise scale “Agile” environment.
- An understanding of top tier tech solutions e.g. SAP, TMS, WMS (Blue Yonder/JDA).
- Able to understand and deliver services which are provided on a 24x7x365 basis

**Benefits**

Benefits of this role include flexible working, health insurance, free parking and participation in company superannuation fund.

**Experience awesome. Achieve Awesome. Be awesomely you.

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