Customer Service Representative
7 months ago
Our Torpedo7 brand lives and breathes outdoor sports and adventure, and we’re passionate about helping our customers do the same. Because our people use our products themselves, we pride ourselves on being able to help customers choose exactly the right gear and seeing them out there too We believe that immersing yourself in the great outdoors isn’t just a pastime - it’s a pathway to connecting with nature, with others, and with yourself.
**Why you’ll love this role**:
As an In-Store Customer Service Representative, you’ll be at the heart of creating unforgettable experiences for our customers, making their journey as thrilling as their outdoor escapades. You’ll be instrumental in delivering expert services that complements our awesome gear, ensure every customer leaves with a smile and a story to tell. You will achieve this by:
- Proactively addressing and resolving any customer issues that arise, going above and beyond to meet their needs and expectations.
- Embracing every opportunity to deliver exceptional service, leaving a lasting impression on our customers.
**What you will bring to the role**:
With a friendly, positive attitude and a passion for delivering exceptional customer experiences you will also possess the following:
- Strong administrative skills and the ability to meet deadlines.
- Outstanding communication skills, both written and verbal, ensuring clear and effective communication with customers and team members alike
- A calm and composed demeanour, even under pressure, allowing you to meet handle any situation.
- A desire to be part of a team that’s dedicated to making outdoor adventures accessible and unforgettable for everyone.
- A natural problem solver with a knack for using your initiative to overcome challenges.
**What we offer**:
Joining our team opens the door to exciting adventures, rewarding challenges and fantastic benefits:
- As part of the Tahua Group you will have access to discounts across Burger King, Starbucks, Hannahs, Number One Shoes and Resonate Hearing
- We’re dedicated to nurturing talent and offering a wealth of opportunities to grow with us.
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