Customer Service Representative

6 months ago

New Plymouth, New Zealand Sime Darby Motors Full time

**Job Details**:

- Reference #- 52760- Location(s)- New Plymouth- Expertise- Automotive, Commercial/Trucks- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)
- 230501 TWL Customer Service Representative Job Description.docx

**Act with Integrity - Care for All - Win Together**

**The Role**

As a Customer Service - Parts Interpreter with TWL, you will be the first point of contact for our customers who are seeking advice on genuine aftermarket parts. Based in New Plymouth, your focus will be to ensure you understand their needs and deliver the right parts in a timely manner, while keeping them updated on any changes. You will nurture existing customer relationships and seek opportunities for growth through value-added sales.

**About You**
- Have a mechanical aptitude - you could be a mechanic wanting off the tools or an automotive enthusiast with parts knowledge
- Be Health & Safety focused
- Be able to build and maintain strong relationships
- Have an inquisitive mind, paired with exceptional communication skills
- Be technology savvy to handle invoicing and parts sourcing

This is a role where teamwork is crucial to achieve desired outcomes, and we are looking for someone who is approachable, resourceful, with amazing time management.

**What's in it for you?**

We offer a wide range of employee benefits and purchasing privileges. In addition to a solid package of standard benefits that include study assistance, community service leave, and apprenticeship programmes, Sime Darby offers a unique Privileges programme. Our employees have access to discounted shopping, fuel, free eye tests, tax and legal advice, health, travel, insurance and much more.

**Your new company**

TWL specialises in heavy to light trailer parts and equipment, as well as ancillary equipment for heavy trucks and light commercial vehicles. With over 50 years' experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead

TWL is part of Sime Darby Motors NZ - the only group in the country to support the New Zealand transport industry value chain from end-to-end. Our commercial portfolio includes premium truck and materials handling brands, plus a country-wide aftersales service and parts network. We are supported by a thriving global group, Sime Darby Berhad, with over 20,000 employees operating across 19 countries.

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