Customer Service Representatives

3 months ago


New Zealand Friends and group Ltd Full time

Long Trading Hours
Must Be Available to Work In The Weekends

Minimum 3 years of relevant work experience

**Duties include**:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
Communicating with customers through various channels.

Acknowledgingand resolving customer complaints.
Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Travel to different neighbourhoods and suburbs going door-to-door with the goal of selling merchandise or services such as life insurance, vacuum cleaners, knives, or magazine subscriptions.
Sets up and demonstrates product and shows how customer can maximize product features. Show a presentation on product features.
Convince client to purchase product using a script or persuasive technique.
Distribute product samples.
Hand out pamphlets.
Write up orders for merchandise.
Negotiate prices and create tickets.
Take payments such as cash, credit, or check.
Travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
Make change.
Develop prospect list or lead list.
Circle back and check on customers who are in the position to buy the product.
Develop constructive and cooperative working relationships with others.
Work an assigned territory, often up to 30-50 houses or locations per day.
Win back or upgrade current or former customers.
Assist with installation of product.
Tell customers why product is better than competitors.



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