Mulesoft Support Analyst

6 months ago

Wellington City, New Zealand DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

DXC Practice for Salesforce has experts in all Salesforce and MuleSoft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences. In addition to the deep Salesforce and MuleSoft expertise within the practice, other industry and technical experts within DXC are regularly leveraged to deliver best in class solutions, and a lower and more predictable cost environment.

At DXC we pride ourselves on delivering excellence in everything we do.

**What you will be doing**

Unlock what’s possible. We are seeking a Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centered design thinking and consultation.

**What will keep you busy**
- Working collaboratively in a team delivering support services.
- Managing support deliverables, troubleshooting and resolving technical incidents and problems.
- Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues.
- Monitoring system performance and identify potential issues.
- Performing API certificate renewals.
- Authoring and maintaining key support documents.
- Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them.
- Should be open to create reusable assets which can be leveraged in other engagements.
- Peer review technical solutions and provide constructive feedback.

**The skills you will bring**
- Bachelor degree level or higher
- At least 1 year experience working in a DevOps support environment
- MuleSoft experience is desirable
- Strong communication and collaboration skills
- Understanding of ITIL processes
- Understanding of DevOps processes
- Understanding of integration platforms is desirable
- Ability to follow and adhere to support processes
- Ability to work independently and have a learning mindset with strong troubleshooting skills.
- Ability to analyse and support integration solutions

Technical experience of:

- Azure DevOps
- Cloudhub
- API Manager

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

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