Data Centre Account Coordinator

4 months ago


Auckland City, New Zealand Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The Account Coordinator is responsible for assisting the management and processing of all commercial aspects of customers’ relationship with the Data Centre, with a focus on our customers and ensuring their complete satisfaction.
What you’ll do
- Assisting the customer team to ensure the customer and Datacom’s commercial requirements are carried out effectively, including the processing of billing, reporting, annual price adjustments and formulaic contract renewals.
- Assisting with smaller sales to existing customers in support of the wider sales team.
- Assisting with the onboarding of new customers, supporting Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers.
- Managing customer offboarding process.
- Adhering to security policies and procedures including incident reporting and attending information security management trainings as required.
- Monitoring the performance of ISMS, ensuring it satisfies ISO27001 requirements and reporting this to management

What you’ll bring
Desirable Knowledge but not essential
- Developing understanding of account management techniques and disciplines.
- Product and industry knowledge coupled with the ability to deal with customers at all levels to achieve successful results.
- Knowledge of the data centres customer base.
- An understanding of the Data Centres business requirement(s).
- Prior industry experience.
- Previous customer service background, with exposure to managing customer contracts and requests.

**Skills**:

- Customer service focus with the ability to build trusted customer relationships.
- Ability to problem solve to manage customer issues of diverse scope.
- Excellent communication skills, both written and verbal.
- Ability to manage competing priorities and work to deadlines.

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.



  • Auckland City, New Zealand CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...

  • Account Executive

    7 months ago


    Auckland City, New Zealand CDC Data Centres Full time

    **About Us**: Established in 2007, CDC Data Centres is a leading operator of sovereign, secure, world-class data centre facilities. CDC is expanding in New Zealand and currently operates two world-class data centres in Auckland. CDC’s data centre investment here in New Zealand is a key driver in the improvement of digital inclusion across society and...


  • Auckland City, New Zealand Amazon Data Services New Zealand Limited - H59 Full time

    5+ years of experience working in a physical security operations position - Demonstrable experience managing security operations in complex environments AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data...


  • Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    4+ years people management experience with direct reports in an IT related field - 4+ years experience in managing IT systems - In-depth knowledge and understanding of change concepts, problem and incident management - Financial acumen in annual budgeting, Capex and Opex AWS Infrastructure Services owns the design, planning, delivery, and operation of all...


  • Auckland City, New Zealand Dicker Data Full time

    An exciting opportunity exists for an **Accounts Receivable Officer** working within the Finance team at Dicker Data. This role is initially a 6-month contract, after which it will be reviewed with a view to making the position permanent. **General Responsibilities** - Review debtor's Supply status and ensure the Supply statuses are maintained accurately,...


  • Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and bolts About the Role The role is based in a single location -Orbit Data Centre in Albany and involves shift work. The 24x7 Data Centre Site Lead role undertakes operational...


  • Auckland City, New Zealand Dicker Data Full time

    An exciting opportunity exists for an **Accounts Payable Administrator **working within the Finance team at Dicker Data. This position covers the responsibilities involved with accounts payables, including submissions and maintenance, reconciliation, and timely payment of trade and non-trade creditor accounts. **General Responsibilities** - Matching and...


  • Auckland City, New Zealand Dicker Data Full time

    An exciting opportunity exists for a **Marketing & Communications Coordinator** working within the Software team at Dicker Data. The primary responsibility of this Parnell-based role is to assist the Software Marketing Manager develop marketing strategies for new and existing products and services, and projects. This includes creating content for social...

  • Marketing Coordinator

    8 months ago


    Auckland City, New Zealand Dicker Data Full time

    An exciting opportunity exists to join the team at Dicker Data. The **Marketing Coordinator **will support the marketing team and assist our business units and our vendors with promotion fulfillment, event management, and creating website content. Our culture encourages team growth and success, we understand the importance of hiring the right people to make...


  • Auckland City, New Zealand Flight Centre Full time

    **Job no**: 517499 **Brand**: Flight Centre **Work type**: Fixed Term Contract, Full time **Location**: Auckland, Central, New Zealand **Categories**: Finance & Strategy **Open up the world to those who want to see _ whakatuwhera te ao ki te hunga e hiahia ana ki te kite** This is a 14 month Fixed term contract. #LI-LH1 #LI-Hybrid The Banking and...

  • Construction Manager

    7 months ago


    Auckland City, New Zealand CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. CDC is expanding in New Zealand and currently operates two world-class data centres in Auckland. CDC’s data centre investment here in New Zealand is a key driver in the improvement of digital inclusion across...


  • Wellington City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in The Nuts and Bolts About the Role The role is based in a single location (Abel) and involves shift work. The 24x7 Data Centre Site Lead role undertakes operational and facility activity...


  • Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers...


  • Auckland City, New Zealand CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia and New Zealand’s leading operator of sovereign, secure, world-class data centre facilities. CDC currently runs two world-class hyperscale data centres in Auckland. CDC’s data centre investment here in New Zealand will be a key driver in the improvement of digital inclusion across society...


  • Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers...


  • Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles. E whakarato ana...


  • Auckland City, New Zealand Te Whatu Ora | HealthSource Full time

    Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we’ve got an opportunity for you to be part of it **Te whiwhinga mahi | The...

  • Account Coordinator

    2 weeks ago


    Auckland City, New Zealand Chandler Macleod Full time

    Do you have experience in customer account coordination or sales support/coordination? Would you like to be apart of a FMCG business that designs, manufactures, and supplies the foodservice industry with world-class packaging products to some of the world's largest and most iconic food and retail brands? If you answered yes, then we have the role for...


  • Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. DATACOM COMPANY VALUES Exceed customer expectations Look beyond today Thrive together Everyone has a part It’s the people Courage to act About the Role The role is based at our ORBIT...

  • Accounts Coordinator

    7 months ago


    Auckland City, New Zealand Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...