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IT Support Consultant

4 months ago

Auckland City, New Zealand Alexander James Full time

**Contract Type**:

- Full Time**Location**:

- Central Auckland - Auckland | Tāmaki-makau-rau**Industry**:

- IT & Telecomms**Contact Name**:

- Caitlyn Spedding-
**Contact Phone**:

- Caitlyn Spedding**Date Published**:

- 15-Mar-2024**The Client**:
Paper Plus are a well-known, reputable, and iconic New Zealand business providing a range of stationary, books and office supplies to Kiwis across the country. They have been locally loved since 1983 and hold around 91 independently owned and operated stores throughout the country.

**The Role**:
This is an exciting opportunity to join an established, passionate technical team with a degree of autonomy, to lead in providing support across the organisation and for its Stores.

**Your key responsibilities will be in the following areas;**
- Troubleshooting of software and hardware issues.
- Application, network, and other retail specific components.
- Manage 3rd party escalation and day-to-day relationships.
- Assist in Project delivery and Data Management activities.
- Escalate issues to relevant departments to achieve desired solutions.
- Some New Zealand overnight travel required.
- On site local in-store support.
- Own transport.

**About you**:

- 2-3 years' experience in a Helpdesk or IT Support role
- Strong understanding of Applications and Systems (prior retail experience beneficial)
- Troubleshooting Hardware and Software along with Network architecture
- Good Understanding of SQL and Data Management
- Strong communication skills and the ability to break down technical issues into simple instructions to customers
- A positive, curious can-do attitude and relationship builder.

**The Package**:

- Salary + 3% Kiwisaver
- Free Car Parking + Dynamic open-planned office
- Employee wellness programme + Retail Discounts
- Exposure to a wide range of Retail IT functions
- Growth and greater career opportunities
- On-going Training provided and encouraged.