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Health Support Consultant
6 days ago
Do you have a flair for process administration and an eye for detail? Our Member Engagement team is looking for two strong administrators who enjoy working with pace and accuracy.
Ko Wai Mātou - About nib
- Hybrid working model
- 22 Days Annual Leave
- Distributed Work Allowance (Contributing to working from home costs)
- Free health, life, income protection insurance + discounts for family.
- Join a supportive and dedicated team where you can learn.
He Aha Te Tūranga - About the role
These are two 12-month fixed-term positions to provide temporary cover during the upcoming parental leave/secondment of the current team members. The Health Support Consultants play a key part in maintaining relationships with our Members, Health Partners and third parties. You will contribute to the success of nib and the Member Engagement team to facilitate business process efficiencies. You will deliver exceptional member experience by triaging and preparing claims, completing segregation of duties tasks and other administrative duties to support our claims team, in accordance with Company policy, standards and service level agreements.
Ko Wai Koe - About you
This role is all about providing an exceptional customer experience, so you will have a strong customer service focus, and enjoy interacting with people. Your skills will include:
- Great attention to detail with a high level of accuracy.
- Phenomenal data entry and keyboard skills.
- Excellent communication skills.
- You are a strong problem solver and have a proven history of showing initiative in process improvement.
- Advanced level computer skills, including Microsoft word, PowerPoint and Excel.
- The ability to work without supervision with strong time management and organisational skills.
- Understanding Medical Terminology is a plus.
- We embrace an inclusive working environment. _
- We are LGBTTQIA+, disability and neurodiverse inclusive,_
- and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility and education are valued to reflect the diversity of the communities in which we operate._
- nib promotes distributed working for all employees, and encourages both working remotely and in the office. Our new normal requires an appropriate workspace and reliable internet to work remotely. Talk to us to see how we can make this work for you._
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment._
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