Support Technician
3 weeks ago
AMS Nightlife are the formula behind why you are exposed to such great music and visuals in bars, gyms, retail, and any establishment that need the help of experts in the music industry. Offering a tailored approach to each client with impressive custom tools, AMS Nightlife has a range of innovative products that ensure clients around the country get the right service to maximise their music experience.
**About the Role**:
Due to steady growth, an opportunity has opened for a technical support position; you’ll have the ability to put your own stamp on it and grow within the role and the team. The role involves providing technical support both internally and to clients, building and repairing hardware, maintaining documentation, troubleshooting hardware and networks. It also involves being part of the rostered on-call phone support rotation.
AMS Nightlife will provide full training in all aspects of the role. This will involve customer support training, and training on AMS Nightlife’s suite of products to ensure you will be able to provide technical solutions for the company.
**Key aspects of role**:
- To support the Customer Service team with technical enquiries and ensure that our clients’ needs are met
- To build and test the company’s music products and help develop process’ around this task
- Conducting fault diagnosis and resolution for both hardware and software
- Using proactive reporting to remotely identify and resolve issues with systems in the field
- Building and configuring media players and related products to precise specifications
- Providing after hours phone support to clients as part of the on-call rotation
**The successful applicant will have**:
- Experience working in a technical environment or a proven aptitude for technology
- Experience in building computers, either commercially or as a hobby
- Proven skills in hardware and software fault finding and resolution
- The ability to handle complex client issues with confidence and professionalism
- Professional skills both written and verbal
- Interest in and experience with computer hardware
- Be motivated by an informal, work hard/play hard environment
- Experience in Windows set-up and configuration is an advantage
- Certificate, Diploma or Bachelor qualifications in IT are desirable
- Experience with audio visual setups and support is an advantage
You’ll be part of an environment which boasts a high percentage of long-term staff and promises to grow with the continued growth of the company in an ever changing and exciting industry. The team have a strong culture and it’s important for any incoming staff to be themselves in the role.
If you think you could be successful in this role please click APPLY, attaching your relevant CV and cover letter.
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