Hermitage - Guest Services Attendant (Retail)

1 week ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

**For Those Who Dream Bigger**

Our guests choose to stay with the iconic Hermitage Hotel because of the unique location, amazing views, and the excellent service throughout their stay. Our team choose to work with us because of the unique lifestyle, adventure on the doorstep, and being part of an excellent team, a community, and a family. We offer more than just a place to stay - we offer an experience.

**Guest Services Attendant (Retail)**

Our Guest Services team looks after the front office and retail experience for our guests, while this position will spend the majority of their time in the retail store there will be a cross functional aspect. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

**What you will be doing**
- Upselling all services, activities and retail products available in the surrounding area, in order to maximise occupancy and revenue
- Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry
- Keeping the public areas around the reception area clean and tidy
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
- Greet and interact with all customers and provide assistance as required
- Maintain the visual standards of the store and represent the image of the hotel
- Assist with the processing of stock deliveries and shop floor replenishment
- Handling requests and complaints, deferring to the Manager/Supervisor when necessary
- Jumping feet first into the day and helping out wherever is needed

**What you will bring to the role**
- Previous experience in a customer facing position is required, ideally within the retail or hospitality industry
- Front desk and guest service experience is beneficial
- Flexibility to work rotating shifts, including weekends and public holidays
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Confident, motivated, enthusiastic, and determined
- Takes pride in work and has exceptional attention to detail
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player

**The benefits**
- Subsidised accommodation, including Wi-Fi and power
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
- Discounted hotel accommodation for Friends and Family
- Employee Assistance Programme
- Stunning surroundings and unparalleled views - a short and remarkable commute to work
- Frequent staff events and opportunities to connect with your team and community
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience
- Discounts through our parent company, Trojan Holdings Ltd, including discounted ski passes

**Further Information**
- Applicants should be legally entitled to work in New Zealand

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