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Desktop Support Engineer

3 months ago

Auckland CBD, New Zealand Total IT Global Full time

Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems.


  • Excellent communication relationshipbuilding and internal customer service skills
  • Provide first level contact and problem resolution for customer issues.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Provide L1 support to non‐network attached printers.

Job Types:
Full-time, Fixed term contract

Schedule:

  • Day shift

Experience:

Desktop Support: 2 years (preferred)