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Manager- End User Services

5 months ago

Wellington City, New Zealand New Zealand Government Full time

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoodsthat will build Aotearoa's future.
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa's future.

**Ngā mahi - What you'll do**:
The Manager - End User Services is accountable for the operational management and support of the End User Services Team ensuring all delivery is secure, robust and delivers optimal business value and operate to agreed and appropriate service levels.

**The End User Services team includes**:

- Service Desk (Level 1)
- End User Technology Team (Level 2)
- Digital Workspace Team (Level 3)

Responsible for the delivery of End User Support for Kāinga Ora - Homes and Communities the Manager - End User Services is responsible for the management and leadership of the End User Support teams and, where necessary, the delivery of additional End User Support functions for Kāinga Ora - Homes and Communities.
This Manager - End User Services also takes a lead role in the strategic planning, development and delivery of business services and projects where it relates to End User Services.

**Ngā haepapa - What you'll be responsible for**:
**The Manager - End User Services will**:

- Lead and manage an effective End User Support practice
- People Leadership
- Develop and maintain effective vendor relationships
- Strategy, Innovation, and continuous improvement

**Ngā pūmanawatanga ōu - What you'll need**:
To be successful in this role the Manager End User Services will have:

- 5+ years demonstrated experience in a service delivery role / senior support roles supporting users and services in an enterprise environment
- People leadership and management experience
- Experience working with external ICT service providers and internal development teams
- Experience leading large pieces of work to successful outcomes

Nōu te rourou - What's in it for you?
We offer a competitive salary of $148, 028 per annum, five weeks' annual leave, fully subsidised insurances, flexible working arrangements and career developmentWe want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Tūhono mai - Join us
Applications close on 22 May 2023.