Student Services Advisor
4 months ago
**The opportunity / Te Whiwhinga mahi**
- **Two permanent positions - Full-time (1.0FTE) and Part-time (0.6FTE)**:
- **Windermere Campus, Tauranga**:
- **Join a fun and supportive team**
We are currently seeking two amazing people with proven outstanding customer service skills to join our Information Centre team at the Windermere Campus in Tauranga. The Student Services Advisor is a member of the Student Administration and Services Team and contributes to providing student focussed admission services, and support to all stakeholders the organisation connects with.
The key responsibilities for the role include;
- Engaging positively with all stakeholders, including prospective and current students via many channels
- Keeping abreast of programme information to correctly inform customers of study choices
- Student interview preparation
- ID card processing
- Engaging with Faculty staff to ensure a seamless student experience
- Accurate processing and adherence to all policies and procedures
**About you / He kōrero mōu**
As the ideal applicant you will have proven capability and experience in the following:
- 3 years' experience working in a multi-functional customer service role
- 3 years' experience working in the administration of corporate systems
- Experience in the use of the Microsoft Office Suite and telephone systems
- Proven ability to work within a team
- Strong empathy and natural ability to relate to diversity
Excellent interpersonal, customer service and communication skills with a professional, approachable and helpful manner are the essence of this role. You will have an enthusiastic, positive and proactive working style and a strong desire to help people along with a flexible outlook and an ability to prioritise workloads, exercise initiative and achieve deadlines within an often-interrupted environment.
Importantly you will be able to demonstrate strong alignment and commitment to our Toi Ohomai Values.
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