Current jobs related to Customer Experience Specialist - Wellington City - Xero

  • Customer Experience Specialist

    4 months ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    4 months ago

    Auckland City, New Zealand Latitude Financial Services Full time

    Let’s talk about the Opportunity We are looking for our next Customer Experience Specialist to join our team to respond to customer service enquiries across all our products. An expert in your field you will partner with business leaders to ensure improvement in compliance and drive a Customer First focus with our offshore partners. Some of the thing...

  • Customer Experience Specialist

    2 weeks ago

    Wellington City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Practice Lead Customer Experience

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - Support the establishment of a Customer Experience unit - Experience of continuous improvement within a customer setting highly desirable - Salary - $118,390 - $143,639 - New Zealand based role (either wellington based, or regular travel required if outside of Wellington - MBIE...

  • Customer Care Specialist

    4 months ago

    Wellington City, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Opportunity to travel around NZ VTNZ Wellington is looking for a customer-focused Customer Care Specialist to join their team full-time. **Benefits** VTNZ values the training of its staff, and there will be opportunities for you to advance your skills and learn new...

  • Customer Support Specialist

    3 months ago

    Wellington City, New Zealand Isentia Full time

    Hybrid working available - PR / Media / Marketing interest / experience highly desirable - Shift pattern: 7am to 3pm NZT Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and...

  • Head of Customer Experience

    4 months ago

    Auckland City, New Zealand Tend Full time

    We're all about changing the face of primary care - turning ordinary customer experiences into extraordinary moments of joy! We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare in our beautiful clinics, using a mobile app and exceptional customer experiences. The Tend customer...

  • Customer Experience Consultant

    1 month ago

    Auckland City, New Zealand FleetPartners Full time

    **Who we are**: FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit...

  • Customer Experience Administrator

    3 months ago

    Wellington City, New Zealand HAYS Full time

    Customer Experience Administrator - 6 Month Contract - Wellington CBD **Your new company** We are excited to be working with a leading Construction business in Wellington who are looking for a Customer Experience Administrator to join their fantastic Communications team in their CBD offices. This is a great opportunity for some with exceptional Customer...

  • Customer Success Specialist

    4 months ago

    Auckland City, New Zealand Give A Grad A Go Full time

    Salary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...

  • Senior Customer Regulatory Specialist

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Work with a Portfolio of Stakeholders, - Travel NZ on site visits and train staff, - Wellington home base with ambitious team Kōrero mō te tūranga - About the role We have two newly created Senior Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers. This sees us...

  • Customer Service Specialist

    3 weeks ago

    Wellington City, New Zealand KiwiRail Full time

    **Come on board and become part of our One Winning Team!** - Shift work - 24/7 (will include weekends and public holidays) - 50 hours per fortnight - Fixed term from early November to end April 2025, Wellington based **What you'll do** We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term...

  • Customer Experience Representative

    3 months ago

    Wellington City, New Zealand AsureQuality Full time

    **The opportunity**: **About you**: With your previous experience in a customer facing role, you will have outstanding verbal and written English, be proficient in the Microsoft packages and enjoy working as part of a team. Exposure in a Science or technical environment (Laboratory) would be advantageous. You will be joining a close-knit team working in a...

  • Customer Experience Team Lead

    2 weeks ago

    Auckland City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Care Specialist

    4 weeks ago

    Wellington, New Zealand Randstad Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support. You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key ResponsibilitiesProcess data into our...

  • Customer Care Specialist

    4 weeks ago

    Wellington, New Zealand Randstad Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support. You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key ResponsibilitiesProcess data into our...

  • Customer Care Specialist

    3 weeks ago

    Wellington, New Zealand Randstad New Zealand Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support.You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key ResponsibilitiesProcess data into our bespoke...

  • Customer Care Specialist

    4 weeks ago

    Wellington, New Zealand Randstad Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support. You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key Responsibilities Process data into our...

  • Customer Care Specialist

    4 weeks ago

    Wellington, New Zealand Randstad New Zealand Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support. You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key ResponsibilitiesProcess data into our...

  • Customer Care Specialist

    4 weeks ago

    Wellington, New Zealand Randstad New Zealand Full time

    As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support.You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.Key Responsibilities Process data into our...

Customer Experience Specialist

4 months ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

At Xero we’re on the hunt for bright, passionate and motivated people with a love of innovation and sense of fun to join us in our beautiful offices in Auckland, Wellington and Hawkes Bay as Customer Experience Specialists.

**What is Customer Experience?**

Made up of global teams of Xero product experts based in NZ, AU, US and the UK our internationally award winning Customer Experience (CX) team work together to delight our customers by providing outstanding software support to users online and by phone.

**What you’ll do**:
We help our customers take ownership of their business by providing human support for our accounting software. As a CX specialist you will be investigating and responding (both online and by phone) to queries raised by customers when they encounter issues with our software or just need a helping hand to get something done. We aim to give each customer prompt, helpful and easy to understand information to help them get back up and running ASAP. No day at Xero will be quite the same and as you build your product knowledge there will be continual opportunities to upskill and specialize in different areas of the Xero product.

**Meet the team**:
Our people are Xero Guru’s with a great understanding of small businesses and brilliant customer service skills. Each CX specialist brings their own personality and experiences to the role and we celebrate diversity and encourage our people to be themselves and add their own flavour to what we call “Xero Voice” aka the way we engage with our customers. What we all have in common though is our genuine approach to customer care, problem solving skills and in-depth product knowledge (don’t worry we’re keen to teach you the product knowledge part)

**_We support customers around the globe so this won’t be your typical 9-5 hours. This is a flexible, full-time role with a start date in Mid March 2023. We have multiple fixed shift options available Mon - Sun between 08:00am - 08:00pm._**

**What we’re looking for**:

- Excellent oral and written communication
- High energy and enthusiasm about life
- Passionate about talking to customers and creating human connections
- Diligence and commitment to following through and resolving problems
- Initiative and ability to self-manage, along with flexibility
- Ability to build effective relationships and collaborate with team mate

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.