Retail Operations Specialist

3 weeks ago

Wellington City, New Zealand Z Energy Full time

Retail Operations Specialist / Mātanga Whakahaere Hokohoko
- Full-time

**Company Description**:
We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about achieving this by setting clear goals and expectations and embracing diversity of thought.

At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. We're creating and continually developing products and digital channels our customers will love and that make their lives easier.

Our Retail Operations Team work to implement the products, ideas and processes that land on our forecourts and inside our stores. Supporting 16 retail operators over our 193 Z sites this role will see you make a real difference to Z providing innovative, efficient and profitable operations. Ensuring the best experience for Z customers is the focus of this role and it is a unique opportunity to combine your customer centric focus and problem-solving skills to make a real impact across our business.

There is plenty happening at Z; we are constantly evolving and working at scale and pace in a commercial environment. If you enjoy turning ideas into tangible results, working as part of a team to deliver solutions and are an analytical guru come and join our journey

**You will have the opportunity to**
- Take ownership and manage the Z Retail Business model
- Run the annual business planning cycle
- Build and operate models and business performance monitoring tools
- Manage sales and labour forecasts for Z’s Retail sites
- Provide reporting, analysis and insights
- Seek out productivity and efficiencies to enable better customer experiences
- Project management and support of the development and management of Z systems and products

**Qualifications**:
**What you’ll bring to Z**
- Strong understanding of business planning and modelling with both financial and non-financial data
- Demonstrated history in an analytical role and using data and numbers to drive decision making and planning
- A bias for action and experience in innovation with data, turning insights into action
- Commercial acumen, ideally within a retail environment with partnership model
- A passion for people; both our customers and contributing to a team
- A customer centric approach and an understanding of the customer value proposition within a retail environment

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

**Additional Information**:
**What we can offer you**
- A competitive remuneration package including short-term incentive (bonus) plan, medical insurance for you and your family, enhanced employer contribution for KiwiSaver
- Generous leave provisions including enhanced sick leave, parental leave benefits and the option to buy additional leave
- The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
- The opportunity to contribute and be part of a supportive team that is here to make a difference
- A chance to build your own capability through learning from some the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
- Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

The base salary range for this role is $96,000 to $110,000 per annum, plus 15% bonus based on company performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

**Why Z?**

Z is a dynamic and innovative Kiwi company that provides energy solutions for today while working on playing our part in Aotearoa’s shift towards a low-carbon future - a transition that we’re passionate about.

Being proudly Kiwi, we’re up for challenging the status quo, stand-up for what we believe is right and most importantly, we back our team to bring their true selves to work every day. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong company values, Stand Up Tū Kaha, Speak Out Tū Maia, Side by Side Tū Kotahi - have created an open and inclusive workplace that promotes personal development, and is underpinned by a desire for our people and our communities to succeed.

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If this sounds like a place you believe you can add value and grow your own capability, then make sure you read **Our Why**, it’s our founding document and provides further insights in what it means to part of the Z whānau.

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