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Trainer- Customer Support

4 months ago

Auckland City, New Zealand New Zealand Government Full time

Opportunity to develop and enhance our customer services
- Develop, deliver and evaluate training for our contact centre teams
- Salary $88,211 + 5 weeks' annual leave and a suite of additional benefits

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
As a Trainer, you will develop, deliver, and evaluate training interventions and professional development programmes that enhance the skills and knowledge within our Customer Support Centres (CSC). In this role, you will support the implementation of new service offerings as well as programmes designed to maintain staff effectiveness. You will also play a key role in quality assurance of the team's function, ensuring compliance, delivering excellence, implementing new policy announcements into the CSC and supporting the management of the Knowledge Base.
Ngā pūmanawatanga ōu - What you will bring
- A tertiary qualification or equivalent experience in adult education, coupled with proven training experience in an adult learning environment
- Experience in developing, building and evaluating learning programmes
- An understanding of management practices, and of people leadership
- Experience within a Contact Centre or customer-facing environment is advantageous

Nōu te rourou - What's in it for you?
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold

Tūhono mai - Join us
Applications close at 11:55pm on Wednesday, 22 February 2023.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.