Retail Manager

2 weeks ago


Mount Wellington, New Zealand Mobie Full time

Mobie is a leading retail store with a unique twist. We provide a huge range of mobile and tablet accessories, as well as offer high quality repair services.

We are seeking an experienced Retail Manager in our Sylvia Park store to drive a superior customer service experience and deliver sales growth. You will provide excellent customer service to walk-in customers as well as phone-based queries, picking and packing customer orders, ensuring high store presentation standards, inventory management, financial management, and ad hoc tasks.

**Your background**:

- More than two years of previous experience in retails necessary, experience in technical sales preferred;
- Must be flexible - must work on Saturday and Sunday;
- Strong verbal and written communication skills;
- Computer literate and proficient in Word and Excel;
- Well organized with good time management;
- Must not have any criminal convictions;
- Applicants for this position should have NZ residency or a valid NZ work visa.
**Your key responsibilities will include, but not limited to**:

- Meeting and greeting customers;
- Explain products and services selection, pricing and repairing time frame to customers;
- Planning promotion and advertising activities based on customer preference;
- Managing stock levels, budgeting, and financial transactions, making key decisions about stock control;
- Deciding products on display and planning display layout;
- Determining products prices based on cost analysis, market preference, etc.;
- Always remind customers to back up any information before handing in the appliances for repair or service;
- Comply with company’s relevant discount and promotion policies and ensure customers are not overcharged;
- Collect feedback from customers and resolve complaints from customers in a satisfactory manner;
- Leading the team to achieve sales, while providing positive leadership;
- Supervise staff performance and provide training if necessary;
- Proving advice on staff recruitment;
- Recommending improvements to systems, processes, and practices.
If you are interested, **send your CV together with a cover letter** confirming how you meet the requirements of the role.

Please note: we will **only be in contact with successful applicants** that have the relevant experience for the role.

**Job Types**: Full-time, Permanent

Schedule:

- Flexible hours
- Public holidays
- Rotating roster
- Weekend availability
Application Question(s):

- Are you available to work on the weekends?
- Please state your work eligibility in New Zealand.
**Experience**:

- retail management: 2 years (required)

**Language**:

- Mandarin (preferred)



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