Manager, Account Management, Financial Institutions

3 weeks ago

Auckland City, New Zealand Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Account Management, Financial Institutions

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
Join our awesome team at Mastercard as an Account Manager

We prioritise delivering exceptional customer service and strive to be the preferred partner for our clients by offering tailored solutions aligned with their business objectives.

As an Account Manager, you will play a pivotal role in showcasing how Mastercard can drive differentiation, innovation, and improved business performance for our customers across various consumer and commercial segments.

If you are a proactive, organized, and thorough professional who thrives on managing dynamic relationships, and if you are motivated to support business growth while efficiently handling day-to-day account management activities, then this role is perfect for you.

Role:

- Cultivate strong relationships with internal stakeholders to identify customers' product and marketing development needs, proactively addressing these requirements.
- Foster robust relationships to help customers achieve their business goals and distinguish Mastercard from its competitors.
- Oversee the execution, resolution, and management of day-to-day operational, business, and marketing initiatives, issues, and inquiries.
- Monitor and analyse account performance and financial data to identify development opportunities and forecast support effectively.

All About You (Ideally, you will have):

- In-depth knowledge of card payments, preferably gained through experience at a bank in at least one of the following areas: consumer or commercial credit, debit or prepaid products, marketing, scheme liaison, portfolio management and analytics, business banking, retail banking, or merchant acquiring.
- Demonstrated ability to understand and address business objectives proactively.
- Previous experience in sales or customer interfacing roles is preferred.
- Strong analytical skills with a logical and detail-oriented mindset.
- Excellent negotiation skills.
- Exceptional communication skills, including strong presentation abilities.
- Proficiency in Excel and PowerPoint.
- Ability to establish positive and productive relationships with internal and external stakeholders.

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth.

Join our team and make a meaningful impact on our customers' success

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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