Community Advocate Specialist
4 days ago
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Community enables our partners and small business customers to connect, share, ask and learn from one another through thousands of discussion forums. The team listens to our community and has a strong connection into Product and Regions, sharing feedback and what people are asking for.
As a Community Advocate Specialist, you’ll have a passion for understanding people and interpreting behaviours to develop a thriving, positive and engaged community environment.
You’ll work closely with Customer Success teams to discover, build and report on short term projects that support positive engagements across the community platforms.
**What you’ll do**:
- Work closely with the Community moderator to evaluate the platform
- Make informed decision on the opportunity and risk in different activities
- Regularly engage in external networks to upskill
- Collaborate with the Customer teams to develop reports
- Track, monitor and make decisions to build a framework for developing advocacy at scale
- Consult other teams and individuals across Xero to support business initiatives
- Regularly feed back to the team and Community Manager on advocacy projects and trends
- Collaborate with people and teams across the globe
**What you’ll bring**:
- Top notch communication skills and relationship management
- Holistic/growth mindset
- An ability to work independently and collaboratively
- An ability to associate and interpret user behaviour across online platforms
- Experience influencing and an inviting presence (both internal and external)
- Experience Interacting with users at scale - social platforms
- Strong presentation skills, adapting resource to the audience
- An interest to explore and experiment, with ability to set and meet deadlines
- Heavy involvement in user experience or advocacy based project/team
- Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too._
- Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place._
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