Service Centre Analyst

7 months ago


Auckland City, New Zealand TVNZ Full time

Reference: 41453
- Location: Auckland
- Work Type: Permanent full time
- Expertise: Technology
- JOB DESCRIPTION: JD Service Centre Analyst - September 2020.pdf

**The opportunity - Te tūranga**

This is great graduate or entry level role for those wanting to enter the magic of media & technology. This role will give you a solid start to your career.

As the Service Centre Analyst, reporting to Service Delivery Lead, you'll be joining our Technology team of Engineers, Analysts, and Developers, to provide 1st and 2nd level IT support across the business - from Live News studios to the infrastructure that runs our world class OnDemand streaming service. You will be part of a skilled team who are the first point of contact for our technology systems. You will play a key role in supporting our continued transition to the Cloud. There will be learning and development opportunities to upskill and grow within our expansive technology team.

**What we're looking for - Tā mātou e kimi nei**

We are looking for a savvy service centre analyst with excellent people skills, great customer service, and who thrives in working in a dynamic, ever-changing environment. We need someone who can quickly pick up new systems, has superb problem-solving skills and an eye for detail.

You will have understanding in remote support tools, IT ticketing systems, Windows 10, Microsoft365, MacOS, PowerShell, and Active Directory. You will also need hands on experience with basic hardware troubleshooting. Experience with Windows server environments would be helpful, though not essential.

**Working at TVNZ - Te mahi ki Te Reo Tātaki**
- A vibrant culture where we celebrate our content and our successes, and where we're encouraged to continue learning and growing our careers.
- Comprehensive parental leave - topping up the Government's offering to 6 months at full pay, as well as 6 weeks working at 80% of your normal time at full pay when you return to work, plus 4 week's paid leave and an optional extra 2 week's unpaid for partners.
- Lifestyle Leave - the option to buy an extra week or two of leave annually if you want it, to take leave without pay if circumstances allow, or to cash up leave if you've got more than you need.
- Discounted Southern Cross health insurance, free flu shots, and access to a confidential support, guidance and counselling service.
- Superannuation covered - with employee contributions matched up to 5% of salary.
- Hauora Leave - A bonus 5th week off annually after your first year to find your balance and focus on you - whether that's by connecting with whānau, taking time for yourself, or escaping the everyday.
- A new Broadband and Mobile benefit offer so you'll be able to work from anywhere and be free to stream and binge watch with no limits.

If you would like to find out more about this amazing opportunity, please feel free to call our Head of Talent Acquisitions, Philly Irvine, mobile 021 564 691, she loves to chat about TVNZ careers.

**What to expect**:
**When you apply**:
**After you've applied**:

- TVNZ 1 was New Zealand's first television channel- TVNZ 2 has the shows New Zealanders can’t help but watch- TVNZ DUKE is our youngest channel launched in March 2016- TVNZ+ is NZ’s largest BVOD platform- 1 NEWS is New Zealand’s most trusted News source- Re: is TVNZ’s youth-focused alternate news brand launched in 2017



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