Oracle Service Delivery Manager

4 weeks ago

Wellington City, New Zealand Cognizant Full time

**The Role**

In this Oracle Service Delivery Manager role, you can expect to:

- Oversee service delivery and take on responsibility for for overall Oracle R12 support and future state, ensuring all IT services meet the agreed SLAs and are delivered efficiently.
- Handle critical incidents, ensuring prompt resolution and coordination with various teams.
- Conduct root cause analysis for recurring issues and implement solutions to prevent future incidents.
- Act as the primary point of contact for clients, maintaining regular communication and addressing concerns.
- Conduct regular service review meetings with clients to discuss performance and identify opportunities for improvement.
- Lead and manage the service delivery team, providing guidance, support, and mentorship.
- Conduct regular performance reviews for team members, setting clear goals and providing constructive feedback.
- Manage the budget for IT service delivery, ensuring efficient use of financial resources.
- Ensure the right resources (people, tools, and technology) are available and allocated appropriately to meet service delivery requirements.
- Responsibility for overall Oracle R12 support and future state.
- Ability to capture service, incident, and problem management tickets and report.
- Experience in implementing governance standards across the portfolio, including tracking, monitoring, and updating the status of support deliverables.
- Experience working closely with business teams to understand challenges and suggest areas of improvement.
- Ability to manage programme-level lessons learned repository and attend post-project review meetings to identify key areas of improvement.
- Experience managing the programme-level risks and issues register.
- Ability to carry out assurance review processes as required by the PMO Manager.
- Experience liaising with staff in other PMOs to ensure consistent implementation of standards.

**Benefits**

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while staying updated with emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors. That is why at Cognizant, taking care of our employees is a priority:

- You can pursue innovative career tracks and opportunities here.
- You can enhance your professional development through education and dedicated training.
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits, and wellness packages help you stay healthy and plan for the future.

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