IT Field Support Engineer

5 months ago

South Island, New Zealand TRT GLOBAL SOLUTIONS PHILIPPINES INC. Full time

**Position**: Associate Field Engineer

**Location**: Westport, SI

**Requirements**:

- Training and Certification would be an advantage.
- Hardware Certification on Various Hardware platforms
- Strong understanding of Windows/Unix fundamentals
- AIX - IBM Certified System Expert
- IBM Storage
- IBM Certified Specialist
- Midrange Storage Technical Support
- Linux - Linux Professional Institute - Certification 2 or RedHat Certified System Administrator
- Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
- HP-UX - HP-UX Certified System Engineer
- Solaris - Oracle Certified Professional
- VMWare - VMWare Certified Professional
- TSM - IBM Certified Deployment Professional
- Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance
- Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

**Job Functions**:
The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

**Primary Workflow**:

- Spares management inbound and outbound the warehouse
- Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
- Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
- Conduct onsite physical & logical audit for proactive sparing
- Perform quarterly onsite preventive maintenance per assigned customer
- Handle spare parts deliveries to FE, SeP & client
- Issuance of IMR’s, POR’s
- Assist VCA’s & BDA’s for conducting investigation for missing parts from stock counting
- Customer communication
- Updating TRT internal procedures
- Learning additional technical and non-technical skills.
- Sourcing Local Service Partners
- Sourcing Local Logistic Partner / Supplier

**Required Deliverables**:

- Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares
- Ensure all supported incidents or tickets are resolved within SLAs.
- Ensure all customer communication is prompt, professional and reliable
- Ensure all commitments made to customer are met, or re-scheduled with the customer’s knowledge and approval
- Continuously learn additional technical and non-technical skills
- Escalate calls through correct channels in a timely manner
- 24 x 7 Support Structure
- Comply fully with company policy to always protect the interests of TRT
- Ensure local SeP is available for onsite requirement
- Working with VCA team for local parts sourcing

**Accountabilities**:

- Local ticket management / status monitoring and make sure they are resolved within SLAs.
- Warehouse inventory movement monitoring
- Ensure warehouse parts labelling & binning is compliant with TRT global standard
- Ensure procedures are properly followed when onsite
- Ensure on time support for spare parts

**Disaster Recovery**:

- Coordination within FE / SeP team for urgent part requirement onsite
- Handle coordination & keep good working relationship with logistics and service partners
- Coordination with known local vendor for urgent logistics sparing
- Coordination with VCA, BDA & GSD division for parts needed for a call
- Coordination with VCA, BDA & GSD division for inventory movement
- Appropriate escalation to Shift leader or Field Engineer Team Leader when necessary

**Service Call Updates**:

- Ensure timely updating to GSD & FE for calls requiring additional parts on-site
- Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of client contract

**OH&S Work Environment**:

- Ensure that the warehouse or technical work areas remain clean and always organized
- Ensure that you adhere to ESD procedures
- Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.

**Salary**: $5,500.00 - $6,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tauranga City, Bay of Plenty: Reliably commute or planning to relocate before starting work (preferred)

  • Senior Cpeng Civil Engineer

    5 months ago

    South Island, New Zealand HarperSmith Full time

    Are you an experienced Civil Engineer with a passion for leading and managing technical designs? We have an exciting opportunity for a Senior CPEng Civil Engineer to join our dynamic team. Based in Christchurch or any of our South Island offices, you'll be at the forefront of land development and civil infrastructure projects. **Why Choose Us?** At Eliot...

  • Maintenance Engineer

    7 months ago

    South Island, New Zealand Goodman Fielder Full time

    Goodman Fielder New Zealand is one of the largest branded food manufacturers and suppliers in New Zealand, serving customer needs with a portfolio of iconic, trusted food brands that New Zealanders have grown up with and enjoy every day. Our excellent portfolio of consumer brands includes Vogel's, Molenberg, Freya's, Meadow Fresh, Tararua, Puhoi Valley,...

  • Contracts Manager

    7 months ago

    South Island, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Wellington - South Island**Industry**: - Engineering**The Company** A diverse contractor specialising in site works, earthworks, and roading. With experience and knowledge within these fields and a commitment to excellence a great company developed around organic growth within and producing results as a...

  • Estimator

    5 months ago

    South Island, New Zealand ConsultANZ Full time

    Attractive salary package of $130k - $150k + car + medical insurance - Christchurch or Nelson, Sth Island - Permanent Full-time ConsultANZ is looking for an intermediate to senior level Estimator to join a well-established contractor in the Sth Island! - Attractive salary package of $130k - $150k + car + medical insurance, negotiable based on skills and...

  • Field Merchandising Supervisor

    6 months ago

    North Island, New Zealand Goodman Fielder Full time

    Grow your long-term career in the FMCG industry - Company vehicle and tools of trade - Join a diverse and friendly team At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg,...

  • Field Merchandising Supervisor

    5 months ago

    North Island, New Zealand Goodman Fielder Full time

    Grow your long-term career in the FMCG industry - Company vehicle and tools of trade - Join a diverse and friendly team - 12 month FTC At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi...

  • Emergency Department Consultant

    6 months ago

    South Island, New Zealand AUSSTAT Medical Recruitment Full time

    A small, friendly town with at least five Central South Island ski fields within easy distance. A welcoming and attractive destination with a friendly “family” community. A small modern hospital with fantastic staff support. **Start Date** Now **Finish Date** Ongoing**Remuneration** Rates to be discussed. **Level** Consultant

  • Senior Steel Detailer

    5 months ago

    South Island, New Zealand Stellar Full time

    **Contract Type**: - Full Time**Location**: - NZ - Auckland - South Island**Industry**: - EngineeringOur client is a highly successful commercial construction company that offers end-to-end services from design and consultation to project completion. As a Senior Steel Detailer, you will be based in their **Wanaka** head office. From humble beginnings in...

  • Shift Engineer

    6 months ago

    North Island, New Zealand Goodman Fielder Full time

    Working for a Leading FMCG Manufacturer - Integral role within the Engineering department - Competitive pay along with a range of benefits At Goodman Fielder our purpose is to create food that people love. We own a host of iconic brands that generations of New Zealand's have grown up with and put in their supermarket trolleys every week. We are a team that...

  • Clinical Psychologist

    5 months ago

    South Island, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Wellington - South Island**Industry**: - Healthcare & Medicine**About the Company**: As the foremost integrated health provider in New Zealand, this organisation stands out for its diverse range of offerings. From physiotherapy rehabilitation, occupational health services and fitness clubs, they cater to...

  • Field Merchandising Supervisor

    5 months ago

    North Island, New Zealand Goodman Fielder Full time

    The Company At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand have grown up with and put in their supermarket...

  • Occupational Therapist

    5 months ago

    South Island, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Wellington - South Island**Industry**: - Healthcare & Medicine**About the Company**: As the foremost integrated health provider in New Zealand, this organisation stands out for its diverse range of offerings. From physiotherapy rehabilitation, occupational health services and fitness clubs, they cater to...

  • Site Engineer

    6 months ago

    North Island, New Zealand Goodman Fielder Full time

    The Company At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand have grown up with and put in their supermarket...

  • Maintenance Fitter

    7 months ago

    South Island, New Zealand Goodman Fielder Full time

    The Company At Goodman Fielder our purpose is simple. It's about making everyday food better for everyone. Goodman Fielder is a leading global food company, and the custodian of a host of iconic Kiwi brands like Meadow Fresh, Puhoi Valley, Molenberg, Natures Fresh and Freya's that generations of New Zealand have grown up with and put in their supermarket...

  • Site Manager

    5 months ago

    South Island, New Zealand Goodman Fielder Full time

    Goodman Fielder is a leading global food company committed to making everyday food better for everyone. We own a host of iconic brands that generations of people have grown up with and put in their supermarket trolleys every week including Vogels, Meadow Fresh, Molenberg, Puhoi Valley, Fortune and Edmonds to name a few. We also supply key ingredients to our...

  • Engineering Technician

    4 weeks ago

    South Taranaki, New Zealand Ocado Logistics Full time

    About UsOur teams are putting the world's retailers online using the cloud, robotics, AI, and IoT.We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs).In our CFCs - together with the...

  • Engineering Technician

    4 weeks ago

    South Taranaki, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    About Us Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT.We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP").This drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs).In our CFCs - together with the...

  • Engineering Technician

    1 month ago

    South Taranaki, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    About Us Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT.We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP").This drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs).In our CFCs - together with the...

  • Hand Therapist

    5 months ago

    South Island, New Zealand Stellar Recruitment Full time

    **Contract Type**: - Full Time**Location**: - NZ - Wellington - South Island**Industry**: - Healthcare & Medicine**About the Company**: As the foremost integrated health provider in New Zealand, this organisation stands out for its diverse range of offerings. From physiotherapy rehabilitation, occupational health services and fitness clubs, they cater to...

  • Engineering Technician

    1 month ago

    South Taranaki, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    About UsOur teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"). This drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the...