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Service & Sales Coordinator Medical Devices

4 months ago

Auckland City, New Zealand Getinge Full time

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Getinge was built on a genuine compassion for people’s health, safety, and wellbeing. Today, Getinge operates in over 40 countries and has more than 10,000 employees worldwide.

Our broad medical technology portfolio features well-known products, services, and solutions designed to support our customers across the clinical pathway, and our close partnerships with clinical experts, healthcare professionals, and medical-technology specialists mean we are improving everyday life for people - today and tomorrow.

Reporting to the NZ Service Manager, we currently have a full time permanent opportunity available for the Infection Control and Acute Care Therapies/Surgical Workplaces portfolio. You will be a motivated and proactive coordinator who will be the main contact point for all sales/service activities relating to preventative maintenance, corrective maintenance, and service contracts management for New Zealand. You will Utilise Service Management systems to ensure all service work be allocated to the Field Service Engineers (FSEs).

In this hybrid role, you will be proactive in addressing all areas of the service activities, developing close working relationships with Service Managers, Service Supervisors, Field Service Engineers, Sales team, and Customers. Some travel to Australia may be required for initial training.

**You will be responsible for two areas**:
Service Coordination:

- Manage customer calls efficiently and effectively the first time, on time, and register them in the service management system
- Create service work orders as necessary (Preventative Maintenance, Breakdown, Validation, presales, etc.)
- Assign, schedule, and dispatch Field Services Engineers (FSE’s) to assigned service orders based on the skills matrix/advice of the senior FSE and or State Service Manager / Service Coordination Manager
- Time & Material (T&M) reactive quote creation, follow up on required Purchase Orders
- Creation of price per visit agreements
- Work in progress jobs monitoring in the service management system
- Service order closure and invoicing
- Follow up on all customer inquiries including invoicing
- Assist with other product portfolio’s in ANZ when required

Sales:

- Purchase order management/data entry and processing of service agreements
- Working closely with our sales team to assist with their enquiries
- Handling the credits and returns process
- Answering incoming call as well as out making outbound customer calls
- Other general administrative duties
- Building strong relationships with Getinge customers through effective customer service and interpersonal skills

**Working at Getinge offers you**:

- Opportunity be part of a leading respected global health tech company - delivering excellence in quality healthcare solutions
- Ongoing development - Help you be the best you can be by investing in your professional development
- To be part of a fantastic team culture - let’s celebrate your successes
- To provide the flexibility you need to do your best work and support your holistic wellbeing - be part of a progressive network
- Career growth - global & local opportunities (presence is 38 countries)
- Compensation & benefits - Paid parental leave & competitive salary packages, birthday leave, 2 well-being days and volunteer day leave

**Skills and Experience**:

- Previous experience in a Healthcare related environment is advantageous
- Experience within a service environment - highly desirable
- Knowledge of SAP
- Current relevant Driver’s License.
- Technical acumen with the ability to work as an individual, and as part of a team.
- Able to set own priorities with good time management skills
- Ability to take complete ownership of your work from end to end
- Having a positive attitude and passion to be a team player is a must

If you enjoy high levels of responsibility, love building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.

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