Customer Service Representative

3 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._**

Are you a proactive problem solver, who enjoys working independently, with a passion for providing outstanding customer service?

**About the role | Ko te mahi nei**

Christchurch City Council is seeking a dedicated Customer Service Representative to join our dynamic team working the overnight shift. This role is crucial in delivering exceptional service across various channels, ensuring every customer's enquiry is resolved effectively and efficiently. Your responsibilities include:

- Resolve conflicts and prevent issues from escalating by addressing concerns in a fair and respectful manner. Escalate unresolved issues to the appropriate personnel following prescribed processes.
- Ensure accurate information is available and systems are used effectively. Connect customers with relevant teams in Council, provide updates and make relevant bookings or appointments as requested.
- Log, monitor, and follow up on service requests. Provide clear expectations and accurate information to customers.
- Handle payments with precision in accordance with financial policies and standards.

**About you | Ko Koe Tēnei**

You will be using your people skills to instil confidence and build trust with your customers. You'll be providing technical advice and responding to customers' enquiries, so you'll be a confident communicator both in person and with written documentation. You will also have:

- Strong problem-solving skills with the ability to handle complex and varied enquiries.
- Excellent communication skills across different channels.
- Enjoy working autonomously; excelling in an environment where you are given independence to carry out work unsupervised
- Proficiency in using information systems and managing service requests.
- Ability to manage conflicts and escalate issues as needed.
- Commitment to delivering high-quality customer service with an understanding of diversity.
- Familiarity with health and safety protocols in a workplace setting.

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- The flexibility of working from home full-time.
- Access to training programmes, workshops, and development opportunities.
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

**Additional Information | Ko ētahi atu kōrero**:

- ** Hours of work**: 40 hours per week, 4x 10 hour shifts. Our Customer Service Representatives who work the night shift operate on a rotating shift roster with the earliest start time being 7pm and the latest finish time being 7am.
- ** Location**: This role involves working from home, but you will need to attend training and in-person meetings at the office located at 53 Hereford Street, so being based in Christchurch is essential.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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