Customer Service Representative

2 weeks ago


Christchurch, Canterbury, New Zealand Citycare Property Full time
Unlock Your Potential

We are seeking a motivated and empathetic Customer Service Representative to join our team at Citycare Property. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service experiences to our clients.

About the Role:

  • You will be responsible for responding promptly to customer inquiries, resolving issues efficiently, and escalating complex concerns when necessary.
  • Maintain confidentiality and demonstrate active listening skills to ensure customer satisfaction.
  • Utilize excellent communication and negotiation skills to de-escalate conflicts and achieve positive outcomes.
  • Document interactions accurately and thoroughly to maintain high-quality standards.
  • Meet productivity expectations while prioritizing tasks effectively to ensure timely completion.
  • Foster a positive work environment by adhering to company values and promoting teamwork.

Your Qualifications:

  • A minimum of a High School diploma or equivalent is required.
  • Previous call center experience or assisting customers is preferred, but not mandatory.
  • Basic computer skills and data entry proficiency are essential.
  • You must pass a successful criminal background check.


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