Customer Service Representative
6 days ago
Customer Service Representative | On Call | Timaru
The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff.
When you join us, you do not only become part of an iconic New Zealand brand. Some of the advantages of working with us
- Access to Holiday Home accommodation across the country when you join the Marram Trust
- Training and ongoing development
- Access to discounted health insurance plans for you and your family
- Reduced banking service fees, rates and packages through our partners
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it
Based at the Timaru Central Post Shop, we are looking for a Customer Service Officer, who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions.
**In this role you will**:
- Communicate clearly with all our customers in a calm and professional manner
- Develop and maintain productive working relationships with customers and fellow staff alike
Some of the key things you'll possess to successfully perform this role include:
- Available to work on call between Monday to Saturday 9am - 5pm, as and when required, to cover illness, annual leave, or during our busy periods.
- Proven experience in customer service or retail to deal with a diverse range of customer queries
- A willingness to learn and take on board our policies and procedures
- Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.
For more information about careers at New Zealand Post visit jobs.nzpost.co.nz
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