Technical Coordinator
15 hours ago
Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.
**Responsibilities**
- Active monitoring of devices and networks for alarms
- Respond to and provide 1st line enquiry support for problems and service requests
- Provide remote trouble shooting of 1st line equipment or modules
- Dispatch 1st line maintenance teams for fault rectification
- Assist with maintaining test facility operational readiness for test programmes
- Reporting on overall systems performance and achievement of SLA.
- Assisting Operations by authoring and reviewing work instructions for the operations team
- Maintain records and documentation of project equipment and spares
- Take responsibility for administrative, operational and logistic tasks assigned.
- Comply with existing local work instructions and guidelines
- Maintain a sound working relationship with the customer and other relevant stakeholders
- Assist the maintenance team in proactively identifying issues and proposing solutions to the Service Delivery Manager
**Requirements**:
- MS Office suite
- Computer networking, including basic understanding of TCPIP, Firewall operations and switch technologies
- Customer interface
- Sound interpersonal skills - good team player
- Demonstrated self-starter
- Knowledge in transportation or vending systems is desired
- Exposure to Server environments is desired
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