Immigration Officer

Discover a career with purpose at MBIE

Discover a career with purpose at MBIE
- Join a dynamic, engaging, and inclusive team
- Career development opportunities
- Flexible hours and remote working options
- Starting salary $63,278 | Multiple positions Tēnei tūranga - About the Role:
Immigration New Zealand is the operational delivery arm of the immigration system. Our core functions are:

- Ensuring that people crossing the border and staying in New Zealand are entitled to do so.
- Helping refugees to make New Zealand their home.
- Playing our part in the global immigration system.

One of your primary responsibilities will be to interpret immigration legislation to make quality immigration decisions quickly, using your proven analytical, judgement, and well-developed decision-making abilities. As an Immigration Officer, you will be working in a high-volume and high pace environment, that can change rapidly. Previous experience in a similar environment would be beneficial along with a strong customer service background, case management, organisational skills and computer literacy.

You will be joining an innovative, dynamic and vibrant team. Your strong interpersonal skills and ability to establish a positive and consultative working relationship with stakeholders will be one of the key successes to this role.

Why work for us?

We offer a range of flexible working options within MBIE. It can take approx. 3-4 months to be fully competent in your role, so to ensure your success you will be fully trained and supported within the branch during this time. Once you are fully trained and can work independently you can speak with your manager about flexible working arrangements.

**We have a three different working patterns available**:

- Standard full time, Monday to Friday between 6am - 6pm (initial 3-4-month training period will be within the hours of 8.30am - 5pm).
- Alternative full time, Monday to Friday between 12pm - 8pm (training will take place between 12pm-8pm).
- Part time 25hrs per week, Monday to Friday 9am - 2.30pm (training will take place between 9am
- 2.30pm).

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- Recent experience in a high-performance service delivery environment; including caseload management.
- Strong verbal and written communication skills, with proven expertise conveying concepts, and information clearly and concisely to any variable audience.
- Experience in an administration/processing environment.
- To be able to multi-task, problem solve and thrive under pressure.
- Experience working on high caseloads in a high-pressured situation.
- A strong moral compass and be known to ‘act with integrity' in all you undertake.
- Proficiency in English language is essential. proficiency in other languages would be advantageous, however not essential.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e t