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Client Services Advisor

2 weeks ago

Canterbury, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE
Client Services Advisor (CSA) - Service Delivery Service Centre (SDSC) & Immigration Contact Centre (ICC) Christchurch
- MBIE offers the potential to work from home up to 40% of the time after training.
- Full Time position hours Monday - Friday; part time hours are also available

**Salary as of 1st July**: $58,175 per annum

Discover a career with purpose at MBIE
Client Services Advisor (CSA) - Service Delivery Service Centre (SDSC) & Immigration Contact Centre (ICC) Christchurch
- MBIE offers the potential to work from home up to 40% of the time after training.
- Full Time position hours Monday - Friday; part time hours are also available

**Salary as of 1st July**: $58,175 per annum

**Tēnei tūranga - About the role**:
As a Client Services Advisor in the Te Whakatairanga MBIE Contact Centre, you will gain invaluable insights into MBIE, you'll build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

The Immigration Contact Centre provides valuable information and guidance to people who wish to visit, study, work or live lawfully in Aotearoa.

The Service Delivery Contact Centre assists clients across diverse and varied areas including housing, employment, businesses, licensing and many more.

To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, be resilient and have proven experience in a customer service environment.

**Hours**:
This is a permanent, full-time role with an initial paid training period of 3-4 weeks Monday to Friday between 8 am and 6 pm. After training you will be scheduled for an 8 hour shift, between the hours of 7 am and 7 pm for the Service Delivery Contact Centre or 8 am and 6 pm for the Immigration Contact Centre.

If you are interested in working part time, and able to commit to a minimum of 20 hours per week, please contact us for further discussion.

**Salary**:
The starting salary for our Client Services Advisors $58,175 as of the 1st of July. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps.

Within 12 to 18 months you could be on $68,380 with the ability to move to a Senior Client Service Advisor role and earn up to $75,114.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required:
**Our Client Service Advisors will be able to**:

- Demonstrate strong computer skills as well as exemplary verbal and written communication skills to create a great customer experience.
- Listen to what people need, analyse information quickly and give brief, comprehensive and correct information for the issue at hand.
- Handle stressful and emotionally difficult situations with a level head and sensitive approach.
- Communicate and build rapport with a diverse variety of people and cultures.
- Be agile working in a fast-paced, exciting, and fluid environment with the ability to learn and understand technical information quickly.

**What we can offer**:

- A supportive, collaborative and inclusive work culture working in modern, open plan and earthquake-safe contact centre offices with height adjustable desks for health benefits and comfort.
- A diverse role with opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate, with ongoing training, support and coaching to enable your success and professional development.
- Consistent progression, along with steady salary increases if you choose to develop your career
- The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day.
- The potential to work from home up to 40% of your time, once you are trained, capable and confident.

**Staff benefits**:

- Discounts on gym memberships.
- Reduced health insurance premiums.
- E-bike discount scheme.
- Free flu vaccinations.

This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori i